Rental
Which K coverage covers $25 a day
K4
Who sets the customer up with rental , when a vehicle is totaled?
Claim Owner
If the vehicle is a 2021 , the insured will get OEM parts on their vehicle. True or False
False- insd is required to have an OEM endorsement no matter the year of the vehicle.
Our insured has minor damages, the vehicle is drivable, has K4 coverage and is requesting a rental. Can you set up a rental for this customer
NO
On a new claim, prior to making contact attempts to any party , what type of note is required?
coverage note
What company do we direct bill with for rental services?
Enterprise
What letter should you send on all total loss claims?
Mitigation Letter
Why do we offer Photo App to customers?
If they have a SOC not in our repair network
Insured is rear ends claimant , and pushed claimant into another vehicle. Which tier level handles this claim ?
Tier 2
On a new claim , you call the insured, they answer but say they are not able to talk. Is this considered and initial contact ?
YES
How many days max, will rental reimbursement cover?
30
What vendor do we use for Salvage?
What does R & I stand for on the estimate?
Remove and Install
Insured was channeled to field, and initially the estimate was authorize for 3 days. It's day 7 and the insured calls and advises the shop is still working on her car. Who would you reach out to to confirm if the additional days are approved?
Photo app adjuster
CA loss. Insured has a deductible of $750. The total repair cost is $496. At the time of the loss , the insured had 1 car seats in the vehicle that was in use. Does it qualify for replacement?
No. Repairs have to exceed the deductible, in order for a carseat to be replaced.
True or False. Insured can cash out on K4/K5, even if the repairs have not started.
False
What can we advise our Insured/Clmt about if they are concerned our settlement will not pay off their full loan left on their vehicle?
Gap Coverage if applicable
Where is the Photo App adjusters information be found on the estimate?
The very top of the estimate.
If insured drives into a body of water and gets stuck , is this a comprehensive or collision loss?
Insured hit claimants parked car. You notice that insured is a minor but is listed on the policy as a rated driver. Is it okay to get their statement ?
No - you must have permission from a parent or guardian
Insured has K4 and the initial estimate is for 12 days. The rental needed to be extended for and additional 13 days because of a parts delay. How many days would be covered?
20 days
Give at least 3 items, that should be included in your field clearing note.
•Has the owner released the vehicle? Do you require written or verbal release
•Has the owner removed personal items?
•Is the vehicle accessible? If not, can the vehicle be made accessible
• Are keys with vehicle?
•Are there advance charges?
•Name of person at shop who is point of contact.
•Where is the damage? Type of damage?
Where can you find the number of authorized rental days on the estimate?
On the top right of the estimate , next to Loss of Use.
Assign to T2 for a coverage dispute investigation
If the customer has a concern with the repairs once a car is at GRP , who will you reach out to ?
Coordinator