Take you to the cleaners
The result of destructive conflict
What are negative outcomes
These conflicts arise when the desire to BE right overwhelms the desire to DO what is right
What are ego-based conflicts?
Emotionally dishonest , apologetic and indirect
PASSIVE
Using compliments as a strategy to avoid conflict
SMOOTHING
The result of constructive conflict
What are positive Outcomes
This is the type of conflict where the two disagreeing parties share a common goal.
What is an issue-based conflict?
You take part in gossip but not confrontation
PASSIVE AGRESSIVE
Pretending a problem does not exist
Avoiding
In ethical conflicts, nurses must set aside their own _________ &_________.
What are values and beliefs?
The first step in reducing potential for conflict is to do this effectively.
What is communicate?
Attacking, blaming, Inappropriately honest
Aggressive
All out effort to win no matter cost
COMPETING
Encourages the employee to talk, indicates your interest in the employee's thoughts
using general leads
Giving report that involves the exchange of client-related information outside client's rooms
What is manager's intervention
Honest, direct and empathetic communication
ASSERTIVE
All parties get input and goal is to satisfy both parties
COLLABORATING
Differing values can lead to this type of conflict
What is a values conflict
Consulting a policy is an effective way of solving this type of conflict.
What is an issue-based conflict?
_________ IS AN INEVITABLE RESULT OF HUMAN INTERACTION
CONFLICT
Most effective means of resolving conflicts
CONFRONTATION