GoFormz Happeningz
By end of the fiscal year these 2 new positions will be a part of our CS team.
What is Customer Success Manager and Implemenation Manager?
Pricing tier need for HIPAA Compliance.
The Document Presented to customers during the sales process that details their goals, use case, and onboarding plan.
What is the Success Plan?
Our newest member of the top 25.
What is Shermco?
What is Churn?
The Sales Team has implemented this software to help with 1:1 coaching and identifying expansion opportunities.
What is Gong?
The number of users and templates allowed in the Basic Tier.
What is one?
The strategy the AMs/AEs use to divide accounts amongst the team.
What is verticalization?
This top 25 customer works to provide safe transportation for the state of Ohio.
What is ODOT?
The business model GoFormz uses.
What is a subscription based model
The security compliance GoFormz is working on achieving.
What is SOC 2?
The number of free public form credits each account starts with.
What is 25?
The stage in the GoFormz Sales Cylce where Solutions Engineering covers the technical aspects of GoFormz with the customer.
What is Technical Validation?
Our Top 25 customer Inspecta is from this country.
What is the Netherlands?
The performance indicator Support uses to measure the happiness of our customers after an interaction.
What is CSAT (Customer Satisfaction Score)?
Double Jeopardy! Current number of paid accounts.
2,973
Double Jeopardy! Current number of total paid users.
44,800
What is Construction?
Our oldest top 25 customer.
What is Oscar Larson (2013)?
The measure of how many customers renew their contract at the end of their subscription term.
What is customer retention?