Welcome to Retail
The term for physical goods that are bought and sold.
What is products
The term for the overall impression gathered from information that is seen, heard, and experienced by customers who encounter a business, its products and services.
What is Company Brand
When inventory is ordered automatically to replace products that have sold.
What is Inventory Replenishment
The S in SMART goals stands for
What is specific
Traci's favorite color
What is pink
The term for intangible things, such as providing a delivery, that are sold by retailers.
What are services
Delivering a positive, memorable experience that is more than what the customer expected.
What is Quality Customer Service
The term for reducing the price of an items in order to encourage sales.
What is Markdown
The M in SMART goal stands for
what is Measurable
Russell
What is the term that describes the audience of retail stores-that is the people who buy things from stores.
What are customers
The percentage of people who say they will never do business with a company again.
What is 50%
The process of placing inventory on the sales floor, shelves, racks or other displays to be sold.
What is stocking
The A in SMART goal stands for
What is Achievable
Our favorite VE employee
The term for the retailing approach that places the focus on creating a seamless shopping experience for customers by integrating multiple channels.
What is Omnichannel
A question that can be answered with a yes or no
What are Close-ended Questions
The person who is responsible for making sure the safety exits are not blocked and are free to be used in an emergency.
Who is the retail employee
The R in SMART goals stands for
What is results oriented
Likes Spiderman
Who is Sam
An interconnected system of approaches for meeting the goal of retailing which is to provide customers with the merchandise and services they want.
What is a retail ecosystem
The term that describes hearing and understanding what a speaker is saying out loud and any messages suggested behind the words.
What is active listening
These devices are specifically intended to be attached to clothing in order to prevent theft, and require a special tool to remove:
What is a non-electronic ink tag
The T in SMART goals stand for
What is Time based
Has a dog named Rusty
Who is Catherine