Talk The Talk
Something you should never do, this is what happens when two people talk over each other.
What is interrupting?
This is the assumption of risk on behalf of a third party.
What is insurance?
This is something you can do to show upset customers that you understand what they're going through.
What is showing sympathy?
Enrollment for this opens on November 7th.
What are benefits?
This man is the Greek king of the gods as well as god of lightning.
Who is Zeus?
This is the perfect way to get to know a little bit about your customers other than the reason they called.
What is building rapport?
This type of insurance coverage covers a vehicle in the case of an accident outside the driver's control such as weather, hitting animals, or even fire.
What is comprehensive coverage?
When a customer does not accept the solutions you present, this can help you find something suitable.
What is asking what they would like?
This is the phone number for the call out line.
What is 402-963-6013
This is the only plant that a koala can eat.
What is eucalyptus?
What are probing questions?
These coverages are typically included in "Full Coverage"
What are state requirements plus comprehensive and collision?
This is the first thing you should do when dealing with an irate customer.
What is let them vent?
This is the website where you can change personal information, check your status in the company, apply for promotions, download your paystubs, and more.
What is SuccessFactors? (hr.sitel.com)
This person was the oldest man to serve as US President.
Who is Joe Biden?
Talking with this on your face gives the impression of happiness, even when the customer can't see you.
What is a smile?
This homeowners insurance coverage code covers the insureds dwelling cost, including the cost to rebuild.
What is Coverage A?
While this is a good thing to say to upset customers, it can sometimes shift the blame to yourself.
What is sorry?
Once you reach this amount of attendance occurrences, you'll be issued a verbal warning corrective.
What is 4?
This is the only letter of the alphabet not present in the names of the 50 states.
What is Q?
This is the official terminology for matching the tone, speed, and language of your customer?
What is pacing?
This type of insurance policy typical covers a single expensive item such as a wedding ring or silverware set.
What is a personal articles policy?
This type of complaint is typically made only so the customer can get free services.
What is an invalid complaint?
This is the name of the program you can participate in to compare your amount of physical activity with other Sitel campaigns.
What is SitelFit?
While a treble clef is used on sheet music to show high notes, this is used for lower notes.
What is a bass clef?