Leadership
What is a communication technique that requires the listener to provide feedback?
Active listening
What is a group?
A group is a collection of individuals who interact with each other such that one person’s actions have an impact on the others.
Conflict is common within teams, especially during the ______ phase of team development.
Storming Phase
What is a communication technique that requires the listener to provide feedback?
Active Listening
Define a desirable situation.
Conditions that are desirable, there isn't a problem :)
True or False?
Designated leaders are recognized in their role NOT appointed or elected
False,
They are all recognized in their role and appointed or elected.
What helps a team form?
Organizations, Skills, and Abilities
_________ conflict relates to trouble that develops in interpersonal relationships among team members.
Affective conflict
What is the process by which people qualitatively and quantitatively assess the information they accumulate?
Critical Thinking
Emotional—uses intuition, gut reactions, and feelings to judge information and suggestions.
Leaders provide direction, information, and guidance, but sell their message to gain compliance among group members.
What are the five roles make up the task portion of the role typology.
The contractor role, The creator role, The contributor role, The completer role and The critic role.
________ conflicts occur across departments in an organization, within work teams and other groups, and between individuals.
Intra-organizational
What is the most basic form of listening, used to distinguish between and focus on specific sounds?
Discriminative Listening
There are 4 decision making techniques list 3 of them.
Majority rules, minority rules by experts and authority, and consensus rule.
What are FOUR distinct leadership styles?
Telling, Selling, Participating, Delegating
During a meeting what are the 3 main things you can do to make sure the team starts and keeps on track?
Follow the meeting agenda, Manage group dynamics for full participation and Summarize the meeting with action items.
In constructive conflict one helpful norm is to focus on the_______of a conflict rather than criticizing the traits of particular individuals.
Task-related Element
Name two barriers to effective listening
low concentration, lack of prioritization, poor judgement, and focusing on style rather than substance (these are the most common)
Problems occur in one of four different ways list 3.
Something goes wrong, Expectations change or increase, something goes wrong and expectations change, the problem existed from the beginning.
She knows she has the ability to respond to many challenges, recognizes the importance of a university degree to herself and her children, and completed her obligations.
Is an example of what Trait?
Responsibility Trait
Teams whose members have complementary skills are often more successful because ________?
because members can see each other’s blind spots. One team member’s strengths can compensate for another’s weaknesses.
There are three primary approaches to conflict resolution: what are they?
Integrative, Distributive, and Mediating.
What are the 5 stages of the listening process? Name atleast 3
The stages of the listening process are receiving, interpreting, recalling, evaluating, and responding.
There are five steps to solving a problem, define all of them.
Define the problem, analyze the problem, generate possible solutions, evaluate solutions, Implement and assess the solution.