ARPD
What does ARPD stand for?
Additional Revenue Per Day
What are the 3 packages
Basic - LDW, PERS
Standard - LDW, LIS, PERS
Complete - LDW, LIS, PERS, P&P
What incentive is for February only?
Upgrade Kicker
How much is PDW and what does it cover?
$14.99 - only in HLES and covers up to $1000 of damage. If damage is more than $1000 we will reimburse for deducible through insurance up to $1000
What are the areas where you bonus
NPS - Likelihood to recommend
ARPD
Pre-rental Photos
Counter Collections
FSC/EVBR Charges
What is SSAP?
Sales and Service Accountability Program
How many CPP's is the average per 100 RAs offered?
1-3 CPPs per 100
What 3 questions do you use to help identify an upgrade situation
1. Where are you going
2. How many people are going
3. How many bags? (Luggage)
This product covers administrate fees, loss of use, and storage fees
LDW
When do the incentives get paid out?
3rd week of the month
What Products do NOT get calculated for ARPD but you still get paid out on?
What is the 3 step Sales Process
1. Greet and get to know your customer
2. Offer the right products
3. Close and Disclose Positively
What is this process called?
Normally this minivan can go out for $75+ per day, but today I can give it you for $57 a day
Can-Today Savings
Overcome this Objection
"My Credit Card Covers me"
"Alright. You'd like to use your credit card coverage for damages. I understand that. It's been my experience that credit cards are reimbursement insurance. That means that you pay up front for damages and are reimbursed 60 to 90 days later. That can cause a lot of hardship. That's why if I am you I go with the Complete Protection Plan. Let's sign you up."
What is the criteria to bonus for each metric in the frontline incentive plan
NPS - Increase of 2.3 YoY
ARPD - Branch specific(Changes every month)
QCS Photos - Branch at 90%
Counter Collection - 5%
FSC/EV - 4%
What is the ARPD Performance minimums and goals?
Minimum: Retail - $4 Replacement - $1.50
Goal: Retail - $10 Replacement- $3.00
What are the 3 P's of the 3 Step Sales Process
Positive Attitude
Product Knowledge
Presentation Style
What are 4 ways to help sell a specific model?
(Hint: its 2 mentions of what 2 things?)
2 Features
2 Benefits
Correctly offer Fuel Options
1. Fill it up yourself
2. FPO - "If you're going to use a full tank"
3. FSC - "Only drive it a few miles - drop it off we'll take care of it" Like Valet
Where can you find the Branch's incentives goals/tiers?
Under HLE & TNC VAS Page under "U.S HLE Frontline Incentive Goals
Explain how to get to Tablaue
Click on Operations
Click on Value Added Services
Reports
Use Public Users Performance Dashboard
What is the CPP Dance (Think of the 10 second dialogue)
*Do the little dancy dance*
What is a vehicle that should be pushed for an upgrade AND where should we keep them?
A vehicle you do not have a booking for and up front clean and ready to go!
Overcome this Objection
I'm Fully Covered
"That's great. Our coverage is actually designed for people who are fully covered. This way you can avoid having to pay your deductible, avoid the risk of your premiums going up, or be exposed to so much risk over a vehicle you don't even own."
List the steps on where to go to pull up your incentive statement
Log into My Apps
Click on MyIncentives - North America Frontline