MISC
Do we accept amex?
No, only visa & mastercard
What is the late fee percent a customer is charged if we received payment outside of their terms?
1.5%
If the customer requests a refund (RPA), can we transfer the funds back into their account?
NO , we open the request that takes 6-8 weeks. They will receive it by regular mail.
What kind of case is used when requesting to apply credits?
Netting
If the customer needs to have a technician come out to fix their machine who should they speak to?
Equipment services (CESR)
If a customer is on E-check how long after the delivery does it take their payment to draft?
24-72 hours
Who handles rebate checks?
Local Pepsi facility
Manage customer line items
Which tile is used in SAP to place notations on an account?
Process receivables
Once a payment is pending on MPV can we stop it?
No, we do not have a way to stop a pending payment online. They must reach out to their bank.
Is there a reason we would not provide an accommodation for over 1000 cases?
If the customer has moved to outside collections
In SAP a reference# can be ________
How much is the Collection fee each customer is charged when moving to risk placement/in-house collections?
25%
How does a customer sign up for PAD Or E-check?
Completing a submitting a form
Are top parent or payer accounts charged for product invoices?
No we do not deliver to these accounts, they are just used for billing to link delivery locations together.
If a customer requests a POD what are they requesting?
What is the difference between ESA & ESM?
ESM- Charges for Pepsi owned equipment
ESA- Charges for NON Pepsi owned equipment
What does it mean to be on PAD or Pre-authorized debit?
Pepsi will be drafting on behalf of the customer. Once a month on the 15th all invoices from the previous month will be drafted.
Updating contact information, web eligibility, linking accounts.
Do we dispute late fees?
No, either the fee is valid or invalid.
What is a "EPFL" invoice?
Spire invoice
What does A/O stand for?
Account owner
What is MICR information?
The account/routing# at the bottom of a check
What is remit information?
Information to advise where a payment should be applied once received. (customer number and specific invoice#s it should be applied to)
What is a sales channel? What are the two sales channels?
Where the customer places orders.
Pre-sell (FSR/Local) or Pepsi Direct (PD)