Security
How often do we change the all clear signal?
Once a Quarter
In the teller stations, what is the top drawer limit?
$2500
What do you do if you know or suspect a customer won't qualify for a loan?
Take the application anyway
Can another individual access their box while another customer is back there?
No
For wires - what dollar amount requires a verification call from the wire department?
$250,000
How often do we inspect/check our ATM?
Daily
What is the total teller drawer limit?
$10,000
How many types of personal credit cards are there?
3
Are Safe Deposit Boxes FDIC Insured?
No
Where do we file customer complaints?
On the Infonet
Infonet -> Client Support -> Report a Client Complaint
Who has access to your personal keys and combos?
Only you
True or False:
When you are exchanging money between tellers, you can just exchange the cash.
False - all money exchanges should be run through XE for a paper trail
How many types of Business Credit Cards are there?
2
Is a deputy allowed to access the box without a signer present?
Yes
Who is our current Security Officer?
Cathy Wilkerson
What are the steps we take/rules we follow immediately following a robbery?
1) Don't discuss the events with other employees
2) Lock all of the doors after the robber has left
3) Call the Police
4) Call the Security Officer
5) Complete the robbery kit
Thinking about the vault stamp and straps of monies kept in the vault - how long is the date on a strap good for?
6 Months
What is the minimum credit score for our credit cards (and most of our loans)?
660
When you close a SDB, what 2 things are you supposed to do with the SDB Entry Card?
1) Remove the Card from the box
2) Write "closed" on the card
Who is our CRA Officer?
Wendi Scobey
Who is our "sister branch" that has our keys and combos?
Augusta St
Do we have a vault limit?
No! We have a Target Cash Goal
Tell me which manager does which types of loans?
Example: If someone calls for a personal car loan who do you refer them to?
Example: If someone calls for a dump truck loan for their business who do you refer them to?
Laura - Commercial
Sarah - Consumer
When a SDB is opened, all leases are required to have these two things:
1) Number of lessees
2) Initial Rent Amount
Who is our current BSA Officer?
Kara Carr