OTF SA Jeopardy

First Visit Process

100

An intro has to come ____ minutes early to class

30 

200

If an intro arrives ___ minutes late, they cannot take class 

20

300

What are the 3 steps of the handoff?

Transfer of Trust, Core 4 Questions, Fond Farewell 

400

What are the top 5 objections?

Price, shop around, significant other, time, uncertainty 

500

What is the three letter acronym for how to overcome an objection? 

R.R.R. - Respond, Recap, Recommend

Memberships

100

What are the names and prices of the 3 monthly membership types?

Basic $89, Elite $129, Premier $189

200

What are the prices for FAO, corporate and 6M for Elite and Premier?

Elite $119, Premier $179

300

How much is the OTBeat Burn in full and in the payment plan option?

$119 ($126.14 with tax) and $42.50 (three payments) 

400

What is the August promo for new joins?

50% off OTBeat Burn, 2nd free class 

500

How many times can a member refer a friend using the new referral code promotion?

As many times as they want! 

Customer Service

100

How do you answer the phone?

Thanks for calling OTF in (BB/Gwynedd), this is (your name), how may I help you?

200

A member calls and says they can't come to the next class, but they can come to a class later in the same day. Do we late charge them for the first class?

No, we always allow and encourage same day switches

300

What are OTF's freeze policies for personal and medical freezes? 

Personal = 30 or 60 days, $15 freeze fee in place of membership billing

Medical = as long as doctor's note says, no fee 

400

A member enters the studio past the 5-minute mark. How would you explain to them why they can't take class?

Unsafe, warm-up period is over, coach has already explained the workout, OTF corporate policy

500

How would you communicate with a member who is upset about the 30-day cancellation policy?

Be understanding of their specific situation, reiterate policy, tell them you will speak to your manager 

All About OTF

100

How many splats do you need to get the after-burn? 

12

200

What is the difference between a 2G and a 3G 

2G = two groups, start on the tread or the rower

3G = three groups, start on the tread, rower, or floor

300

What is the proper placement for the OTBeat Burn?

Left arm, pod facing out, 2-3 fingertips above the elbow, green light facing down towards your fingers

400

How many classes does it take for a member's max HR to update?

5

500

What is the 30-second pitch?

1. We offer full-body group workouts with options both in and out of the studio that make it simple for you to get more life

2. We focus on heart-rate based training guaranteed to produce results from the inside out

3. Our workout is backed by science and is designed to supercharge your metabolism for more results

4. Tracked by technology so you can monitor your results in real time

5. Each workout is led and inspired by certified coaches who make sure you don't overtrain or undertrain

So, what are you currently doing to get more life?

MBO + Orangebook

100

What is the information you need in Orangebook to book an intro?

First and last name, phone number, credit card 

(email is not required by Orangebook but always necessary to send the Client Intake Form!) 

200

You should contact an unassigned lead within the first ___ minutes after their information pops up on Orangebook

15

300

Onboarding SAs follow up with their intro ___ days after they sign up 

14

400

What is the full class solution? 

An intro can sign up for a class online even if the class is already full (including if there is a full waitlist!) 

500

What are 3 reasons a member would have an unpaid box?

Cross regional that booked past their billing date

Basic/Elite member's additional session

Basic/Elite member owes for class later, not today