SOP's
Phlebotomy Policies
TOUCH
Special Collections
PST PLUS
100
What is the name of the SOP that explains how to respond to a patient having a seizure
What is "Special Circumstances, Complications and Adverse Reactions"
100
What would you do if you were not able to make to work because you're sick
What is call your supervisor (verbal contact) 2 hours prior to your shift
100
These are the 5 functions of TOUCH
What is Order, Draw, Prep, Ship, Audit
100
Ingestion of a known amount of glucose beverage, followed by the collection of timed blood specimens
What is Glucose Tolerance Test (GTT)
100
What are the 5 steps of AIDET?
What is Acknowledge, Introduce, Duration, Explanation, Thank You
200
A pediatric patient is one who is under this age
What is the age of 12
200
This agreement states among other things, that you will restrict your duties to the collection and processing of specimens on behalf of the Laboratory.
What is the " Patient Service Technician Agreement"
200
This type of order is one that is done on a repeated basis over a set period of time
What is standing order
200
This test uses this. 
What is Biometrics
200
What do many of our best practices around customer service and phlebotomy ultimately revolve around?
What is respect
300
For a venipuncture the needle should be selected based on what? and inserted at _____degrees?
What is, the size and location of the vein and 15-30 degrees
300
This policy establishes guidelines for professional and courteous behavior by West Division Phlebotomy employees.
What is Professionalism Guidelines
300
This is what screen is TOUCH
What is a the Draw Screen
300
How is this test collected? (order of draw, how many ml in each tube, and how many times do you vigorously shake the tube?
What is GGYP- gray, green, yellow, and purple
1 ml in each tube
tubes must be shaken vigorously ten times
300
We should always strive to provide disable patients with _______ ________ to the specimen collection services we provide.
What is meaningful access.
400
To identify the patient in the draw room, the PST will ask the patient to state ___________ and compare it to the ________?
What is his/her full name and date of birth
requisition/patient encounter form on the TOUCH screen.
400
Temperatures are recorded at the _________ of each day.
What is beginning
400
To start patient order entry search for the patient in COR you use what?
What is first 3 letters of last name and first name and DOB
You can also scan the barcode on the requisition or use the requisition number to search for an order.
400
This collection is collected throughout the day and night, might require 2 containers and refers to Accudraw and/or the Test Menu for collection & storage instructions
What is 24 Hour Urine Collection
400
What social stereotype is based on "gut instinct or feelings"?
What is Unconscious Bias
500
This is a type of what kind of discrepancy?
What is Major Discrepancy
500
You have verified a patients order/ambiguous test order and have written your name, employee ID #, names of person who provided clarification, and the date and time the clarification was received. What is this called?
What is "GOT 4"
500
This is one of the functions of TOUCH
What is Ship
500
This test requires asking the patient if they have taken any antimicrobials, bismuth preparations or proton pump inhibitors in the last 2 weeks
What is H-Pylori Urea Breath Test
500
This score reflects how our customers feel about LabCorp and the people who work there.
What is Net Promoter Score