Rental
When setting up rental for our insured what COL is rental paid under?
501
What are the 5 Inspection options?
Select Sevice, Photo Estimate, Staff, Estimate Assist, Vendor Assist.
What is the difference between an AST and a Secondary tow?
Accident scene tow is from a live accident scene and needs to be moved immediately. Secondary tows are setup from a residence, business or storage location and can be completed within 48 hours.
What 2 companies do we use for salvage?
IAA and Copart
What does L coverage mean?
works as Comp and Collision coverage for some OVT's
What 2 companies do we have agreements with?
enterprise and hertz
OVT's are MOSTLY only eligible for what inspection option
Vendor Assist
if an insured is calling because their vehicle has broken down and they simply need a jump, does a claim need to be filed
No. transfer to ERS
How are salvage vendor tows set up?
Salvage vendor tows are set up in ECS using the Automated Salvage Move function
If an insured is liable for an accident, but they dont have rental coverage, are we still able to setup a rental reservation for the clmt? if so, what is it paid under?
yes. paid under the insureds liability coverage or 200 COL
What comments are included to the vendor when sending a rental reservation for an insured under R1?
Please manage insured rental benefits up to policy limits or termination date.
What inspection options cant be fully sent in HAART and MUST be processed in ECS.
Estimate Assist and Vendor assist.
When do we Establish liab on comp claims?
When there is sub potential
If a customer is hesitant about moving V1 and vehicle is at a storage facility, what should we discuss with them and what should be sent ECS?
Inform customer that moving the vehicle to a storage free location is a priority and we need to do this as soon as possible in order to avoid unnecessary storage fees. Advise storage mitigation, send mitigation text/letter in ECS
insured swerves to avoid hitting and deer and misses deer but hits a guard rail. What is this covered under and What causes of loss would we open?
Collision loss
403 should automatically open
open 200 for property damage to guard rail
If a claimant's vehicle is non-drive and an inspection option hasn't been selected. When is rental assistance available?
Rental assistance is available when an inspection assignment has been selected.
What Are 4 reasons a glass-only claim wouldnt be eligible for a lynx transfer?
NOTE: Glass-only losses and claims with body damage as a result of a declared catastrophe and the sole reason the vehicle is non-drivable is due to glass damage where no other exceptions apply, proceed to qualifies for LYNX processing.
in Michigan, if an insured has GJ coverage and they are not liable for an accident, how much is their deductible?
0. deductible is waived. if they already paid deductible, its reimbursed.
Who should we contact before moving V1, and what information needs to be obtained from them?
Contact the facility that currently has the customer’s vehicle and have the customer verbally tell them they can release the vehicle to the towing vendor. Obtain current and advanced charges by using the Towing and Storage Advanced Charges template to document the breakdown of charges and paste in the Assignment Instructions field in the Salvage tab in ECS..
if you rent a vehicle because your vehicle is in the shop for repairs and that rental vehicle is involved in a loss, what type of *1 is that categorized as?
TSC
If a claimaint requests a different size/type of vehicle for rental, is it owed?
Depends on the state, you must review Jurisdictional requirements to determine if adequate or comparable transportation is owed.
in Haart if an insured declines Select Sevice and the undecided word track populates, What should be youre next steps in determining what IO is available?
go back to the 1st page of estimatics, choose "customer prefers cash settlement" option and offer them what populates.
in What states will a motorcycle tow be self-pay?
NC, VA, MA
What field in ECS needs to be updated when dealing with salvage?
Update the Last Day Storage field in ECS with the date provided to the customer. (Note: The Last Day Storage field is located on the Vehicle Damages tab in the Damage Information section for the associated vehicle.)
if the insured has UPD coverage and v1 is hit while parked by an unknown clmt in California, does UPD apply?
no. clmt must be known for UPD to apply in California