Cover
How long do we have to make a cover decision on a non-complicated physical injury claim?
21 days
Can we suspend social rehab without Recovery Support guidance?
Yes - with rationale
A client is requesting a new work chair, what assessment do we refer for?
Where do we find the expected recovery (ECO) dates on EOS?
"Managing" or "Medical" tab
Where is Jo going in December?
Disney Cruise
Can we accept cover for "Pain in lumbar spine"?
No (this is a symptom not a physical injury)
What letter do we use to decline social rehab? Eg. Equipment, taxis
HCS999 Social Rehab Decline Decision
How many stages of a SAW are there?
3
What is considered a delayed request for weekly compensation?
A request for weekly compensation received more than 90 days after the date of accident
What country is Pauliana from?
Hong Kong
What letter do we use to extend cover decision timeframes on a physical injury claim?
CVR30
A client is requesting home help, taxis, or childcare for an extended period of time. What assessment do we refer for?
SRNA (Social Rehab Needs Assessment)
Note: This is less comprehensive than a SNA
We receive a "Fit For Some Work" ACC18, client doesn't know when they'll return to work. What should we encourage?
Stay at Work/Back to Work referral
Can we suspend weekly compensation without Technical Guidance, if the client has been paid for less than 6 months?
Yes.
Note: Only clinical guidance is needed
What is Inez' parrot's name?
Gizmo