SOP: Reliability
Failing to abide by the notification policy will result in this, for a callout less than 3 hours is deemed remiss; a call will be made to the FA that did not comply, but until a statement is received this code will not allow them to fly.
What is a CFSM?
It houses many of our policies, procedures and what you may need to do, but unlike our PPH it’s only for leaders to review; it leads to answers to matters to support your team, it’s your go-to that can boost your self-esteem.
What is the Leader SOP?
This code is placed on the crew's schedule in certain cases of significant impact, such as a slide deployment, onboard fatality or if a passenger plans an attack; time off is provided and pay protection is reviewed, provided SRS reports are submitted and the investigation has time to conclude.
What is EVNT?
Sometimes carried in a pocket, often attached to a chain, but unless it’s strapped to a carpal, wearing it is in vain.
What is a “working wrist watch”?
This "person" is not an entertainer but rather a claims management service company that FAs use to report absences categorized as an OJI, FMLA, disability, etc.
What is "Sedgwick" (and not Cedric the Entertainer)?
Constructive it should be, effective at its best, never to be critical, meant only to put compliance to the test; perhaps their hair is down or buttons missing on a vest, a first-time offender will often get this, but failing to document it would be remiss.
What is a uniform IVC?
A passenger suffers a heart attack or perhaps a stroke, perhaps they use the lavatory to use contraband or smoke, could be theft or another criminal act that passenger commits, this Meet and Assist scenario is expected if the operation permits.
What is a Yellow Emergency?
Sometimes a means of gaining, likewise a means of preventing, but without one, there’s no way to secure it.
What is a “cabin access key”?
When a flight attendant gets sick or is not fit to fly, no doctor's note is needed per the policy to comply, but holidays including a few days before or after, as well as for certain PD a doctor's cert is due, this is the timeline specified to avoid further PD to accrue.
What is on 10th day or the next trip, whichever comes first?
Wanting to figure out some airline jargon or decipher a term or code, perhaps it's an acronym, terminology or an operational phrase you were told, it can be found at the back of the SOP, label in this section that's barely ever scrolled.
What is the Appendix?
A phone call to the crew within a reasonable time is acceptable, as long as the issue is not critical and support is perceptible, such as a minor passenger injury, missing or stolen devices, even for light turbulence, this MAAS scenario suffices.
What is a Green Emergency?
It’s something of yours that always required, however, it must be surrender when you retire; it has a face that never ages, and barring a date, nothing else ever changes.
What is a valid “crew ID”?
When it is "OK" for a flight attendant to fly following a CFSM, this code precedes any additional recoding, i.e., UPS, FTA, FTC, MTO, etc.
What is FCOK?
An acronym with a purpose far greater than its name, ensuring communications are effective and not in vain; engaging and listening are key to assessing risks; your goal each month is 4, but why not 5 or 6; wellness, positivity and motivation promoted by design; this strategy has proven successful when our GIR is on the decline.
What is a C.A.R.E. Conversation?
This type of MAAS requires two leaders to be present, a checklist is also needed to complete this assessment; much hangs in the balance for the flight attendant in question, so it must be handled respectfully and with a great deal of discretion; you'll look to observe certain signs, and the follow through is critical, but don't fret as the SOP houses all you need to know and easy-to-follow guidelines.
What is a Reasonable Suspicion MAAS?
Only 37% of the population owns one, only King Charles does not need one, but countries he reigns over may have different color ones.
What is a “valid passport”?
The "cap" on this non-punitive use of this policy in a rolling 12-month period of time was recently increased making it less stressful for FAs to get to work.
What is the FCAP policy?
Like motorists must abide by roadway speed limits, so are Delta employees are expected to adhere to the roadmap of our culture, as outlined in this document.
hat are our “Rules of the Road”?
A death or serious illness, or a passenger a fatality onboard, perhaps a crew conflict or aggressive passengers demonstrating discord, these serious scenarios fall under this Meet and Assist, as do many other serious events, likely you get the gist.
What is a Red Emergency?
Without a passport, you can’t get one; without citizenship, you need one; and sometimes without an “invitation”, you cannot obtain one.
What is a “Chinese visa”?