Case management
What case do we make a PIP off of
NAPOO, NAP dispatch
What is out main escalation to control desk
Multiple site outage
what is roughly the average latency of SAT
600-1000 mill
What should out AHT be for tickets and calls
17 min
what year did World War II begin?
What type of case do we need to make when we send nap and WWTS to site at the same time
Vendor meet
Who do we escalate to, if we need to change account information
ABS
What device has the default gateway IP
Router
On average how long should we keep the customer on hold at most
2 min
The line "To be or not to be" comes from which Shakespeare play?
Hamlet
What are the 5 metrics for case closure
activity type, asset, RIA, Res code, template
What is the name of the escalation a tech makes if they are out of scope for the repair on site
PSR
What does the AA stand for when looking at HR4700 and HR4860
Acceleration Appliance
What is the name of the template/server that customers use for digital media
media signage
Who had the most song that hit top 10 on the billboards
Drake
What are the 8 sub templates
confirmation, input, monitoring, vendor meet, sign off, weather. nap. wwts
Where do we escalate billing issues if chevron calls in
call center directory and pull up the franchisee numbers
What are the three signal values for wireless
signal strength, signal quality, interference
What are the two POS vendors we have static IPs for in location 360
Gilbarco and verifone
Which country drinks the most beer per capita?
Czech Republic
What is the resolution code number for NAP resolved/outage
6702
WHat is the ESC frontline number
800-788-6000
What port do most Duel cpe had routers get connected
DMZ, A&B Port, GE1
WHat does DTDC
Direct to customer data center
When was Joan of Arc born?
1412