Account Maint.
For Banklink Accounts, when do the funds get pulled from linked checking account?
Withdrawal from checking occurs on settlement date
Settlement Options Article no. 50929
DTC number for JPMS (0352)
Incoming Transfer - DTC Article no. 49811
client wants to place stop payment on check they havent cashed. what fees should we tell the advisor to be aware of?
Stop payment fee: $30 fee (waived for CPC)
Placing a Stop Payment on a Check
Article no. 50218
when will an ACH transfer in money transfer tool require a call back?
ACH requests do not require a callback
Callback Requirements / CWM Authorization Matrix
Article no. 49873
banker calls requesting a copy of statement. Can we provide it?
Licensed Chase employee or Unlicensed Chase employee if client is present ( send to CSC) can request copy to be emailed.
Statement / Tax Document Request
Article no. 51136
Advisor is closing out client account that is no longer needed. there just 10 cents left in the account and client doesnt think it is worth the check to mail him the funds or ACH. Can advisor close account with this positive balance?
If requested by Advisor, account must not have a balance or holdings
How to Close an Investment Account Article no. 51258
which is faster? DRS vs ACAT transfer?
ACAT: 3-5 business days vs DRS: 2-3 business days
Incoming Transfer Status Timeline / SLA Article no. 49820
how long are checks on hold for?
Check deposits are subject to a 7 business day hold (beginning the day of the deposit) and become available for withdraw on the 8th business day
Check Deposit
Article no. 50946
advisor made a mistake when entering journal. what is the pathway for him to cancel it in IR?
Asset Movement >> Cancel Money Movement >> Journal
Request to Cancel a Money Movement Entered in Money Transfer | Article no. 50984
Client doesnt have statement for ATC. what can they use instead?
If statement is not available (contra firm account hasn't been opened long enough), a screenprint can be used. The following must be included:
Incoming Account Transfer into Full Service (Advisor Caller)
Article no. 50447
Client wants to update their address, and when you check Customer Assist, the info looks right there but it is wrong on Canvas. where does the advisor enter the update?
when address in CA isn't accurate, update done in Canvas/ client profile/ modify demographics
Update Address Article no. 50916
What are the requirements to be able to do Docusign in the Account Transfer Center instead of needing to do an esignature IR?
Transfer type must be full or partial ACAT and Account type must Individual
DocuSign for ACAT Transfers Article no. 50539
advisor received a check endorsed by John and his son Jake. can this check be deposited?
Prohibited forms of payment / deposit:
Acceptable Check Deposits
Article no. 49966
what is the cut off time for a journal to happen same day?
Monday- Friday
4:15 p.m. ET
Money Movement - Cutoff Times Article no. 69807
what is the Record retention policy for statements and tax documents?
7 years, after that a statement request is best efforts
Statements and Tax Documents
Article no. 49693
client just got divorced and changed her name. doesnt match in customer assist yet. what paperwork is needed and how long will it take for change to reflect.
legal document -OR- a valid U.S. Government issued ID and a copy of the Social Security card ( 50924) and Normal timeframe for account maintenance requests is 1-2 business days (50831)
client has retired from their Corporate account, and wanted to do an ACAT from his old corporation to his IND brokerage account. can it be done/ what paperwork is needed?
Cannot transfer
Incoming Transfer Eligibility / Document Requirements - into Individual Article no. 50530
Client deposited check for 1 million dollars, but wants to pull funds out to buy a house. who does the advisor need to get approval from?
DD-W or Head of Field Supervision
Authorization Matrices Article no. 44574
What is the pathway for adding standing phone instructions via wetsign?
Retirement Brokerage Account > Telephone Standing Instructions > IRA Telephone Distribution Setup
Standing Instructions Article no. 50906
what does an advisor need to have statements mailed to power of attorney?
must submit an Interested Party form
Statements and Tax Documents
Article no. 49693
Trustee on account wants to step down and allow a successor to take over for them. what paperwork would be needed?
Account Registration Change Request form, New Trustee Certification, Trust Agreement, Letter of Authorization (LOA) stating resignation from the Trust
Account Registration Change Request (ARCR) - Update / Remove Trustee Article no. 50874
advisor wants to bring over a Non-retirement account with no margin agreement but it has a debit balance of $1,200. what is needed?
Accounts with secured debit balances > $1,000 require a margin agreement and must meet the firm’s margin requirements
Incoming Transfer - Margin / Debit Balances
Article no. 49814
advisor deposited check into client's joint account instead of their ind account. he wants to journal over to the right account but isnt sure he can because of the 7 day hold. besides requesting an early release, what else can he do?
Journals must not be submitted for funds from a same day check deposit. Journal can be entered the next business day. Check hold will move to the receiving account
Check Deposit Article no. 50946
where do we upload Money movement paperwork for journals/ wires/check requests?
Documents not eligible for upload in AUT, upload directly to Request Summary
Advisor Upload Tool Article no. 59155
Advisor is looking for a copy of the statement used on a completed incoming ACAT transfer from 4 years ago. Where can she find it?
Archived transfer paperwork can be viewed in Doc Manager (Canvas >> select account number >> Doc Manager >> Account Docs)
Incoming Account Transfer into Full Service (Advisor Caller)
Article no. 50447