The 6 Steps
These are steps 1, 3, and 4.
What is 1. Prepare 3. Explore 4. Present?
You should offer at least ___ options on every call.
What is 3?
These usually protect the customers floor from your shoes, but sometimes they protect your shoes from their floor.
What are shoe covers?
These types of questions give you more information than the yes or no version.
What are open ended questions?
Entering a brief description in this app after every call earns 2 points of easy money.
What is checking in on Near By Now?
Ask for a Review in this step.
What is step 6 - Wrap up?
Describing these to the customer about the options can help them make an informed decision.
What are Features and Benefits?
You should not start working until after you have this.
What is a signature?
This type of question asks about the home owner and their home.
What are life style questions?
Offering these to customers can generate a large passive income.
What are Premier Partner Plans?
This is the purpose of the Explore Step.
To discover unknown wants and needs?
Coined by Jerry Hall, you should do this when the customer is telling you what they want vs wanting to see options.
What is "Give them something to say no to"?
Uploading pictures of these on water heaters, furnaces and AC units for some easy money.
What are MasterTech stickers?
These are steps 2 and 5
What is 2. Greet and 5. Execute?
Use these premade sets of Options to become comfortable offering them to each customer for a given scenario.
What are templates?
All of the answers you seek are here.
What is the installation manual?
This type of question asks homeowner about their problem and the devices.
What are symptom questions?
Easy money in the form of 5 points if the customer mentions you by name in this request.
What is a Google review?
The 6 steps have been dubbed this at MasterTech.
What is "The Perfect Rep"?
It is said that we wear 4 hats as technicians. Those 4 hats are...
What are Safety Expert, Consultant, Technician, and Revenue Producer?