Product Overview
Communication Skills
The Hotelier
OSH
100
How much is the additional charge for per night per person above the capacity of the room
P1,680
100
These include body language, facial expressions, gestures, posture, eye contact, and personal space.
Nonverbal/nonverbal cues
100
This is what the individual stands for, his values, abilities and actions that others associate with him.
Personal Brand
100
What does OSH stands for?
Occupational Safety and Health
200
What does MICE stands for?
Meeting, Incentives, Conventions, Exhibits
200
It refers to the manner in which you walk.
Gait
200
This is the belief that you can successfully perform a desired behavior.
Self confidence
200
It refers to the factors that are the primary reasons behind an accident.
Accident causation
300
This is where cocktails, outdoor weddings, and other outdoor festivities are being celebrated (complete name)
The Manor Garden or Main Garden
300
This is appropriate for our work as frontliners of the industry
Business look
300
It is a mental position relative to a way of thinking or being.
Attitude
300
This include defective tools/ equipment, congested/ blocked exits, inadequate warning systems, slippery floors, and hazardous atmospheric
Unsafe Conditions
400
It provides a perfect ambience for outdoor bonfire parties and other intimate celebrations
Dap-ayan Park / Dap-ayan
400
These are facial expressions or gestures which show the emotions we feel.
These expressions give strong clues as to the true emotional state of a person, and should generally be trusted over words if there is a mismatch between the two.
Affect Displays
400
A person who is a good personal brand is one who would: Avoid abusive, defamatory, offensive or obscene language. Avoid informal abbreviations, language. Avoid sensitive and racist comments respect others and be courteous
Uses proper speech
400
Name the 3 focus of OSH
1. Environment
2. Equipment
3. People
500
A unique room featuring works of art from local Baguio artists where one can sit and appreciate beautiful art exhibit
The Art Gallery
500
What are the four main categories of Proxemics?
Intimate Distance (touching to 45cm)
Personal Distance (45cm to 1.2m)
Social Distance (1.2m to 3.6m)
Public Distance (3.7m to 4.5m)
500
What are the 4 factors involved in Personal Branding
1. Physical appearance
2. Feedback from others
3. Family environment
4. Self-beliefs
500
Any person trained and duly certified to administer first aid by the Philippine Red Cross (PRC) or any organization authorized by the DOLE Secretary (like BFP, DOH and TESDA).
Certified first-aider