Culture
This famous key concept was removed in the last revision of the Netflix culture memo
What is Freedom & Responsibility?
These are known as the 3Cs, and they're supposed to increase the moments of truth with members/customers
What is Content, Choosing, and Conversation?
This process is used when an employee contributes more than what's legally allowed in their 401k
What is 401k Return of Excess?
This metric describes the expected amount of time a user can expect to have their service fulfilled
What is a Service Level Agreement (SLA)?
This Netflix value asks team members to look beyond short-term symptoms to develop long-term solutions, and make wise decisions despite ambiguity
What is judgment?
This memo is published every 3 months with context on the company's performance and the evolution of Netflix strategies
What are the Quarterly Business Review (QBR) Memos?
This Animation worker type is used to describe an employee working for less than 90 consecutive days
What is a Variable worker type?
This metric shows the total amount of time between a ticket's creation and the time it's solved
What is Full Time Resolution?
This Netflix concept describes the person responsible for an initiative to avoid decision-making by committee
What are informed captains?
This often debated memo describes Netflix's goal as bringing joy to billions of people through creative freedom and free artistic expression
What is Entertain the World?
This Talent Ops role is responsible for uploading EIBs in Workday
What is the GTOC Data Associate?
This concept shows the strength in the relationship between two different variables
What is Correlation?
This culture memo concept determines that after a decision has been made, we expect everyone to ensure the outcome is as successful as possible, even if they believe in a different approach
What is disagree then commit?
This TEO strategy combines 3 big initiatives: Job Definition, Position Management, and TATE
What is Workforce Strategy?
This Workday task/process is used when the business wants to request to fill a position
What is a Requisition?
This contact reason in ZenDesk impacts our analysis of tickets by not allowing us to categorize bodies of work properly
What is Other?
This culture memo concept is directly tied to feedback and requires significant courage and vulnerability
What is extraordinary candor?
This is one of the 3 big pillars in the overall Talent Strategy, and it's the one most closely connected to TEO and Job Architecture
What is "Architecting the Org"?
This concept is used to describe ranges of pay for Job Profiles
What are Market Reference Ranges (MRRs)?
This is the 2nd largest category in volume of tickets (after General) received by the UCAN RTO team in Q1/2024
What is Offboarding?