Acronyms and Word Tracks
The ADSP stands for...
What is Auto Damage Service Program?
The acronym stands for...
What is Modern Associate eXperience?
The tab to go to when needing to set the appropriate calendar...
What is Other Activities > Calendar Pending FN?
The first option we offer to customers when their vehicle is repairable...
What is Select Service Undecided?
The areas of focus for the Breakfast Club (name three)...
What is Open 200 COL, Finalize liab 403 COL, FNOL, Storage/Tow Mitigation, Idle, and Self Direct Breaks?
The word track is used to speak about repairs...
What is.."We have agreements with Enterprise and Hertz to provide rental vehicle to our customers and to bill us directly. Which company would you like to use?"
The MAX system is used to replace...
What is ECS?
The column to go to when needing to assign to the appropriate segment...
What is Escalation?
The tool that is ran when insured insist on not going in network...
The area that Breakfast Club needs to improve is...
What is Idle?
The acronym is used for our insured...
What is FNI and NI?
The templates are here...
What is File Notes?
The tab to go to when needing to qualify a vehicle...
What is Review New Claim > Coverage?
The COL opened when insured is at fault for damaging property or another person's vehicle...
What is COL 200?
What is 5 per day?
The duties that are breached while establishing liab name three (acronyms only)...
ILO, ILOWB, FTMCOV, FTSACD, FTOTCD, ETC.
The FOL is updated here...
What is Liability?
The tab to go to when operating HAART...
What is Accessing/Reporting a claim > Creating a Loss Report in HAART?
The thing that is updated when insured or claimant's vehicle is in storage...
What is the last day of storage?
The Breakfast Club is in lead in this area...
What is sending off assignments during the first notice of loss?
The word track used to greet California when calling in...
What is "For California residents only, to opt-out of the sale of your personal information, go to www.statefarm.com and click on the Do Not Sell My Personal Information link."
The police report tab is located...
What is Claims Summary?
The tab to go to when a customer request a call back...
What is Phone Resources > Schedule a Call Back
The customer declined to move the vehicle from a Non Program Shop...
What is Send off Refusal Letter and Update LDS 48 hours from the date of the conversation?
The Breakfast Club is always required to...
What is Handle Your Business? #STAYOFFLIST