Access/Disclosure & Reports
What is SANDP+1?
SSN
Address
Name
Date of Birth
Place of Birth
+1 - e.g. MMN, father's name, or place of employment
TC 01005.030
How many days do we wait until we can input a NR for a paper check?
After mail delivery on the 3rd mail day following the issue date.
TC 25001.040
How many times can a NH receiving RIB benefits withdrawal their application?
The NH receiving RIB is limited to one approved withdrawal in his or her lifetime.
TC 10025.010
What does IRMAA stand for?
Income-Related Monthly Adjustment Amount
TC 24035.010
If an individual's SEP overlaps an IEP, which takes precedence?
TC 24001.050
What is a First Party Report?
An event reported by:
- The beneficiary or recipient
- The beneficiary's rep payee, agent (i.e. lawyer, accountant), or authorized rep
- A competent adult entitled on the same SSN who is acting at the request of the beneficiary
- A relative, friend, or neighbor, who is acting at the request of the beneficiary
TC 01001.010 B
What should a beneficiary do if they find a check that they didn't cash that is now more than 12 months old?
- He or she should return the check to the FO.
- If SSA has not already done so, we will issue a new payment to replace the outdated check, only if TCIS indicates the outdated check was never cashed and a credit was sent back to SSA.
- If asked, tell the caller to allow 30 business days for receipt of the replacement check.
TC 27501.070
Should we send an SSA-L991 to a NH age 62 who is not currently receiving T2 benefits and wants to file for RIB only?
No. After screening there is no indication (i.e. stated or implied) of a disability or blindess - this is not a SSI oral inquiry.
TC 10005.010
What does OASDI stand for?
Old-Age, Survivors, and Disability Insurance
During GEP, when does their coverage begin if they enroll in the month of March?
Enrollment received in March = SMI coverage begins April 1st.
TC 24001.060
What must we verify to give access to or disclose information from SSA records if the caller is an organizational payee?
- Name of organization
- Address (physical location including zip code)
- EIN (Employer Identification Number)
- The identifying information for a NH who is a beneficiary or claimant
- Their name
TC 01005.030
Caller states: My payment amount was different than last month. Can you tell me why?
Which queries can we check to answer this?
ORS, MBR, PHUS, SSID, TCIS
How many months can I get paid retroactive if I apply for RIB at 64 years old?
Zero!
- For unreduced benefits only, up to 6 months if over FRA (only paid back to month of FRA attainment)
- No retroactivity if 62 through FRA
TC 10001.010
What does DCN stand for and what does it mean?
Double Check Negotiation which occurs when a beneficiary or recipient cashes the original and any check issued for the same month.
GN 02406.001
What (4) months are SMI refunds automatically generated during the direct billing quarterly refund process?
March, June, September, and December
TC 24035.040
Caller states: I have never met my adopted brother. Can SSA help me locate him?
Effective May 19, 2014, SSA no longer assists individuals in locating missing persons through the letter forwarding process. With the availability of alternative locator resources, i.e. the Internet, the letter forwarding process was no longer necessary.
- Advise the caller that we no longer provide assistance in locating missing persons through the letter forwarding process.
- Suggest resources to assist the caller such as the Salvation Army, Facebook, www.whitepages.com, etc
TC 01015.050
Can we input a non-receipt if a beneficiary calls who has a rep payee, but the rep payee is not present?
No. Do not input the report. Refer the report to the FO for verification with the rep payee via MDW for T2 or T16 non-MSSICS, or Development Worksheet using CCE for T16 MSSICS case.
TC 25001.010
Where should we check the status of a T2 RIB claim and how do we get there?
MCS (T2/Initial Claims)
Queries & Inputs > Inputs
OR From PCOM main screen enter 01
What does AET stand for and what is the amount under full retirement age?
Annual Earnings Test
2024- $22,320
BONUS 100pts - 2025 - $23,400
TC 02001.020 & Help Contents
What form does the caller need if requesting reinstatement of SMI after termination for non-payment of premiums?
SSA-795
TC 24035.030
What do we do if someone calling is requesting access/disclosure and there is a "password" on the record?
1. Tell the caller that they will need to visit the servicing FO in person and provide ID such as a valid driver's license.
2. Provide the caller with the local FO hours and address. NOTE: If the caller alleges that they are unable to visit the FO due to a hardship (e.g. being extremely far from a local office or physically unable to get to the FO), advise the FO of this information on an MDW or Development Worksheet using CCE. Be sure to indicate the specific reason why the caller is unable to visit the FO.
TC 01005.050 F
What do we do if we receive a non-receipt report of a T2 payment that was directly deposited to a foreign bank (RTN begins with 5, 6, or 7)?
Send an MDW 2560 to PC8 (DIO) with complete information about the n/r allegation.
TC 25001.030
What is the difference between a Divorced Spouse and an Independently Entitled Divorced Spouse?
The NH is age 62 or older, fully insured, and NOT ENTITLED to RSI benefits AND couple is divorced at least 2 consecutive years.
TC 10001.010
What does ISM stand for and what does it mean?
In-kind Support and Maintenance.
Unearned income in the form of food or shelter, or both.
SI 00835.001
Fill in the blanks.
If a caller alleges returning the CMS-1763 over __ days ago, but the Part B premiums are still being deducted from their check or they are being billed, and the MBR shows current entitlement, send an MDW to the __.
60, PC
TC 24001.070