Jobs
What does a cart pusher do?
Push carts back when customers are done with them.
How should you greet a customer?
"Hi, welcome in! Can I help you find something?"
What is a category?
A category is a group of items that are similar.
Name 3 different sections in a grocery store.
Any 3 of the following:
Produce
Dairy
Deli
Meat
Frozen
Bakery
Health and Beauty
What size does XS stand for?
extra small
What does a grocery bagger do?
Bags customers' groceries.
You notice a customer is looking around confused, what should you do?
Say, "Hi there, can I help you find something?"
What does it mean to sort items?
Sorting is organizing items by putting items that are alike together in one group.
Name 3 different sections in a clothing store.
Any 3 clothing categories (ex. hats, shirts, pants, dresses, skirts, shoes)
What size does M stand for?
M stands for Medium
What does a cashier do?
A cashier scans items and takes money from customers.
You are working and a customer begins talking to you, what is appropriate to talk about?
How their day is going or what items they are looking for
What does matching mean?
Matching means that like goes with like and putting similar items together.
What are the 5 bagging categories?
Chemicals
Cold or frozen
Fresh meat
Crushables
Eggs
What size does XXL stand for?
extra extra large
What does a courtesy clerk do?
They greet customers, clean the front of the store, and handle go backs.
How does a customer look if they need help?
The customer looks confused or like they can't find something they are looking for
What is fronting & facing?
-labels on grocery items should be facing forward
-items shoud be pulled to the front of the shelf
Why is it important to bag items in the correct categories?
Items might be damaged or people could get sick from cross-contamination
Where can you find the size of a clothing item?
hangers
rack markers
inside the clothing item
clothing tags
swing tags
clothing stickers
Name four different kinds of jobs in retail/grocery.
cart pusher
grocery bagger
cashier
courtesy clerk
You are working when a customer asks a question you don't know the answer to. What should you do?
Let them know that you need to double check with your supervisor
What is a folding board?
A folding board is one way to fold shirts. A folding board can also be an accommodation that your manager might give you to help you fold shirts more easily.
Why is it important for stores to be organized into sections?
-so customers can easily find what they need
-to help the store be neat and tidy
How do we use clothing hangers?
place clothing items on hangers neaty
hangers need to go on the rack in the correct place
rack markers show where hangers go on a rack; rack markers come in different shapes and sizes