JeopardyLabs

Move Money

100

How much can be transferred per business day per account via ACHO?

$5,000.00

200

How many cashiers checks per day per account number can a member get free?

2

300

What is the amount for M2M that has to proceed with additional high risk procedures before transfer?

 more than $1,000 to a recipient whose address differs from the sender's is considered a high-risk M2M transfer, unless the transfer is to a lending product.

400

How long does it take to process a request to modify or delete a recurring transfer?

48 Business Hours

500

what are two different ways members can set up recurring transfers via ACH?

Mob/Olb or authorization form 

OOPS

100

What are the 3 different types of coverage options?

• Option 1: Only Checks and ACH Debit Transactions
• Option 2: Only Point of Sale (POS) Debit Card transactions and ATM withdrawals
• Option 3: All of the above

200

Can members go into the branch and withdraw funds from the teller?

No

300

What options does members have to enroll into OOPS

Branch, chat, contact center, emessages, online banking, mail/fax

400

What happens after 45 days the OOPS balance is not repaid?

• OOPS has been frozen
• OOPS attached to any other checking account the member is primary on is frozen
• An Overdrawn Account alert notification will appear on all OOPS accounts that the member is primary on

500

What is the cut off time for an internal transfer to OOPS?

2030 ET 

Branches

100

Does Navy Federal offer safe deposit boxes?

NOOOOOOOOOOOOOOOO

200

How many counter checks can a member receive per year for all their accounts?

20 counter sheets (5 sheets) per year combined for all accounts

300

Are authorized users who are non members able to get a cash advance done inside of the branch?

Yes!

400

When a member contacts the call center regarding concerns about a branch experience, who is the member supposed to speak with or do?

Warm transfer to Tier 2 assist line

500

In certain branches, what two countries offer foreign currency?

Japan and Korea

Accounts

100

Which account requires a minimum balance and what is the amount?

Flagship checking, $1,500.00

200

How many type of checking accounts does Navy Federal offer?

Five

300

Which checking accounts have free ATM rebates?

Active Duty, E checking, Campus Checking, Flagship Checking

400

What would make a e-checking become ineligible for that particular checking account?

No qualifying direct deposit

500

What is one thing all checking accounts have in common?

They all earn dividends, 

Debit Cards

100

How long does it take for a debit card to be shipped via standard mail?

• The actual delivery date depends on the postal service in their area.
  • The average delivery time frame is 7-10 business days.

200

How many ways are MSRS and member able to activate a debit card combined?

4

Oneview

Cats

Mob/Olb

Call 

300

After xnegging a debit card, what are the next steps?

Place an 3-year account-level note that includes:

• Last 4 digits of the debit card
• Reason for reactivating the debit card

400

What is the amount that requires tier 2 to be warm transferred for a POS limit increase?

$25K

500

Is a MSR able to release a POS debit card authorization hold? If so under what circumstance?

If an emergency and needs and exception made to release the hold on POS transaction.

If the member does not have sufficient funds in another account, warm transfer to tier 2