QFC
Reported by ERAC
FOL: Insured hit a deer
What is no QFC needed.
Tow bill is over $3000
Who handles the tow bill?
What is property complex
NI struck a cow
A 25/50/25 D500 R1 25/600
What coverages needs to be explained
What is A25, D500, R25/600
Body shop is asking for proof of payment
What are the 22 states for the SS workflow?
What is AK, AL, AZ, DC, FL, ID, IL, IN, KS, KY, MO, NE, NM, NV, OH, SC, SD, TN, UT, VA, WA, WY
OIC reported claim
Who need to complete a QFC?
What is the claimant and insured.
VIR is located in documents
Who do we need to r/a claim to
What is TL
DD hit a pole, NI not in vehicle. No injuries reported. QFC pending with DD.
What coverages should be explained?
A25/50/25, C1000, D100, G500, R25/600
What is A25, G500, R25/600
The RPT for V1 is a PTL, however, V1 is sitting at the SY. Customer's refuses the PTL and refuses to move V1 from SY.
What letter needs to be sent to the customer?
What is Customer Refused Moving ETL PTL (FC0017715)
Which state requires OEM parts if NI request them
What is Minnesota. What is Indiana.
Claim reported by claimant, liability is unclear.
Who needs a QFC?
What is NI
Customer upset rental not on policy, says they added it with AO.
What is r/a to property comp.
CV r/e NIV
A 15/20/10 G2000 R1 15/400
What is A10, G2000, R 15/400
Yes we still have to explain liability due to the exposure.
NI is shopping for insurance and wants documentation that they were not a/f for accident
What letter is needed?
What is sub service experience - letter to insured
CA read ADSP and customer is undecided on a shop.
What is undecided workflow
Digital QFC was completed by DD
Do we still need a QFC with the NI?
What is no QFC needed, already completed
Who do we r/a the claim to
What is Injury Tier 2
NI struck a police vehicle. NI was injured.
A 100/300/100, P5000, G250, H, U 25/50
What coverages needs to be explained?
What is A100, P5000, G250
Caliber Collision was listed on claim but supplement was for Bargain repairs (NPS). Supp payment was issued to Caliber Collision.
What letter is needed?
What is OVERPAYMENT OR ISSUED IN ERROR TO BODY SHOP
Claimant went to a SS 2x and still is unsatisfied with paint job.
What are the next steps?
What is corrective repairs workflow
FOL: Accident with another vehicle
Is a QFC needed with NI?
What is QFC not needed with NI, but needed with claimant
DOL: May 25th
Claim reported by OIC on June 16th
Vehicle has been at impound lot and LDS was set for 5/26 and its a PTL. TY is preparing to sell vehicle on June 24th.
Who do we need r/a the claim to?
What is property complex
NI hit her husband’s CV car
A 25/50/25 G500 R1 25/600
What coverages need to be explained?
What is A25, G500, R1 25/600
We know that due to the HH exclusion we will not pay for her husband’s car under liability but the liability exposure is still there so it would still have had to be explained even though we know we are denying etc.
Tow yard is refusing to release vehicle until they receive documentation that they will not be found liable for additional damages.
What letter is needed?
What is Hold Harmless Agreement with Tow Facility
NI went to a SS for a collision claim in 2024. The vehicle was brought to a NPS due to hail damage in 2025. While V1 was in BS for the hail damage, NPS noticed the collision repairs were incomplete.
Who is owes for XR?
What is State Farm pays, later reimbursed by SS.