MOBILE
How to get IMEI from iPhones & Androids (Please specify)
iPhone -> Settings, General, About
Android -> Settings, About Phone
Customer has 600 speed managed wifi. Are they eligible for the $10 gig upgrade?
NO! M wifi not eligible for speed upgrades
What is digi tier 1 & digi tier 2
1 = bronze
2 = platinum
What are the 2 different tracking codes we use for Managed Wifi?
S Tntwcbase , S Mdufibrtk
Customer calling in to make changes to their account. What do we do first?
Verify & authenticate
Customer's device is locked. Can you still proceed with your order?
Yes, just make sure you educate your customer about unlocking the device (pay off, device unlock request)
How much is advantage internet w/ wifi for bulk tv select customers
$30
If a customer gets TV sel/1 COB , what box do we want to give them?
Xumo , we want to proactively offer xumo boxes
What internet tracking code do we use for invitation homes?
nmwifitrk
What's the difference between a modem and a router?
Modem allows the wifi service (hardwired connections only w/o wifi) router is for wifi service
How much would customer pay today for 2 BYOD Unl Plus lines?
$70 ($10 + $40 + $20)
How much is GIG internet for bulk TV Select customers?
$40
What tool can we use to see a customer's channel lineup?
Entitlements
Unit account with TV select at location. Customer calling in to add internet, how would you do the order?
Set up the customer bulk account first with a no truck order, then add the internet after the no truck order clears.
What's the reason code for disconnect & no truck orders
HY = disconnect
XT = no truck
Customer added an iPhone 13. Ported phone number and device is unlocked. What do we need to ensure they have before getting them to activation?
Account number, transfer pin, connected to wifi.
** Bonus points if mentioned ** current carrier account holder first/last name, billing address, last 4 of social
Customer has managed wifi and wants to purchase their own line of internet. How do we handle this?
Must pay standard rate and we cannot sell them wifi with the internet service. They must purchase their own router for wifi or use hardwired connections in the modem.
Name 4 streaming apps included in TV Select
HBO Max, Paramount+ , Disney+ , Peacock , AMC+ , ViX
What type is install codes do we put on an order with these comments:
1) GIG INT/ACW WIFI
2) HSPL600/ACW WIFI
3) 600X600
4) M WIFI 300
5) M WIFI DIS ULT
1 & 2) self install home ship
3) pro install SD755 discount code
4 & 5) nothing
Customer is setting up a new account, what is the first thing we want to do?
Check house comments!
What are the eligibility requirements for PBB?
3 lines (at least one ported, watches not included) , at least 3 payments made on each device, good standing with spectrum/current provider
What do these mean
1) GIG INT/ACW WIFI
2) HSPL600/ACW WIFI
3) 600X600
4) M WIFI 300
5) M WIFI DIS ULT
1) Non managed gig internet with wifi
2) ultra high split internet with wifi
3) symmetrical fiber 600 x 600
4) managed wifi 300
5) managed wifi ultra
What's the best copilot to reference for cable packages
GEN8873
What is the first thing we want to do when it comes to handling unit accounts?
Check on the equipment on the unit account
How much MRR does this order count for you?
$40 gig internet with 2 MUPS
$40 (gig multiplier 4x) = $160
$45 + $45 (Mup multiplier 2x) = $180
Total = $340