Within ______ days of receiving the claim, the adjuster notes or claim activity should include a file summary and all outstanding items.
10
Who needs to sign the proof of loss?
All named insureds
What amount should an the branch consult with Property Specialist?
$150,000
When do we add a mortgage carrier onto the payment?
$15,000 or more
What is Jared's football team?
Chiefs
Proof of Loss:
on all fire claims if the aggregate loss probably exceeds ______.
$5,000
Proof of Loss:
If rejected, the adjuster must send a letter to the insured within _____ (or the state-required time), and by the method, required by the state. The letter should list all deficiencies and include a copy of the Proof of Loss.
10 days
The adjuster should promptly contact the policyholder and document the claim file within ___hours of obtaining the assignment. This would include calling all numbers in the file, contacting the agent for additional numbers and email addresses, and, as a last resort, sending a letter
24
Can we handle agent claims?
Yes
What is Dan's favorite football team
Steelers
Proof of Loss:
on all theft claims if the aggregate loss probably exceeds_____
$500
What claim loss types require a statement?
Fire
Water
Theft
Vandalism
Lightening
Any advance that exceeds $2,500 must be approved by your_________.
Regional Director
_______ to decide if an Examination Under Oath (EUO) is needed or if recommending for denial for suspected fraud. SIU will set up Claims Committee for these potential denials
SIU Supervisor
What is Doug's favorite football team
Chiefs and Mizzu
Proof of Loss:
on all water claims if the aggregate loss probably exceeds _____
$5,000
The Branch must consult with a ______if not retaining an O&C expert for losses that may exceed $50,000
Property Specialist
Advance Payment on Condition of Reservation of Rights form
What is the vendor we use for lightening losses?
Strikenet and Strike Check
What is David's favorite football team?
Packers
Proof of Loss:
It is due within ____ days, unless we agree before then to a reasonable extension.
60
Proof of loss:
What letters are needed to be sent out when waiting for proof of loss?
30, 45, 60 day POL notice letter
When should you note the file
Anytime you are in it
Who is our Property and SIU specialist
Mike Billington & Bob Atwater
When was the Indianapolis branch built?
1996