OMNY Leadership
Who is the Cubic Amherst, NY Call Center Manager
James Marks (Mr. Jim)
This teams chat is used primarily for new hires who have question?
Juice Box
What is Lionbride?
OMNY's translator service?
What is the AHT average handle time for all calls taken by OMNY customer service representatives?
5:30
Who is the OMNY Supervisor?
Kathleen Yu
What is the name of the site you need to access all Cubic applications?
Myapps
What is the LionBridge Pin
2121-4596
Hold is your friend, but what is the suggested max hold time for a customer. How often do you check on the customer.
2 mins
1 min check in
Who is the Chief Services Officer for CTS?
Keven Maslin
What is the Name of the App we would need to submit time after each shift.
My Time/Fiori
What does CTS stand for?
Cubic Transporation Systems/Services
In the dialer, what status will you need put yourself in to "sign in " for work?
Available
Can you name each of the OMNY teams?
Jeff
Breanna
Bianca
Alena
Monica
Tywan
Which app is used to access the dialer with OMNY?
OMNY Prod/Twilio
What is the name of the transit authority that awarded Cubic with the contract to provide customer service for its new digital payment system?
Metropolitan Transit Authority (MTA)
What is the number used to report absences/tardies?
(716) 214-2361
Who is the CEO of Cubic?
Stevan Slijepcevic
This app is where my day-to-day schedule will be located. You also can review QA scores from here as well.
Verint
What does OMNY stand for?
One Metro New York
What is the name of the app we use to authenticate?
Microsoft Authenticator