Effective Communication
What does HAIL stand for when speaking so other people want to listen?
Honesty, authenticity, integrity, and love
What are social skills?
abilities that enable people to communicate, interact, and relate to others effectively and positively, encompassing both verbal and non-verbal communication
I feel ___ when ___ because___. Not blaming statements.
What is the term used to describe responding quickly instead of cold or shutting down.
hot
Name a coping skill for anxiety?
grounding, breathing, state the facts, meditation, exercise,
What are 3 tools in your vocal toolbox?
pitch, pace, volume, and tone
True or false: Social skills are something you are either born with or not: they cannot be learned or improved?
False: social skills must be learned and improved through socialization, understanding, and practice.
Define positive self-talk?
Talking to yourself positively and challenging negative thoughts.
What is under the surface of anger?
Any negative or uncomfortable emotion.
Name a grounding technique?
5-4-3-2-1, body awareness, mental exercise, categorizing.
Name 3 out of the 7 C's of Communication.
Clear, concise, concrete, correct, coherent, complete, courteous
What method could you use to start a conversation?
ask a question, say hello, give a compliment,
What is the name of the practice that preserves or improves one own's health?
Self-Care
How many stages are in the cycle of anger?
4: trigger, thought, body response, and behavior
5: rigger build-up, explosion, consequences, recovery
False: emotions are not facts and do not necessarily represent the absolute truth of a situation.
How many types of communication barriers are there?
6: physical, emotional, cultural, linguistic, technological, cognitive.
True or False: Modeling has proven effective at helping people acquire new skills.
True: modeling others is a very effective tool for acquiring new skills.
Name 3 out of 5 types of self-care practices.
physical, mental, social, emotional, spiritual
True or False: Expressing anger directly to the one causing it is always the best way to handle it.
flight, fight, freeze, fawn
Name 4 types of body language.
Posture, gestures, facial expressions, eye contact, touch, and personal space.
What are the 4 types of social support?
Emotional Support, tangible support, informational support, social needs.
How many types of boundaries are there?
6: physical, emotional, intellectual, sexual, material, and time
walk away, ask them about it, talk to someone else and ask them what to do.
What are the 3 systems of emotional regulation?
Threat system, Drive system, Soothing System