OPEX
Where should personal items be stored?
In the locker
When is the proper time to complete scan audits?
All audits must be completed one day before the ordering day.
What are our observation Metrics?
Fuel Uptime
Froster uptime
Meal Deals
Zeros to Heros
Friendly
Who should you contact in the event of a fuel spill?
You should call the Spill Line at (855) 492-4411.
Where should we order the water paste from?
Staples
what is Talk 2 us?
Talk 2 Us lets customers share feedback on what we’re doing well and where we can improve—especially around being fast, friendly, and customer-ready.
Which audits focus on fixing known inventory mistakes?
Exception Audits notify stores through PDI when something looks off with inventory. They help catch and fix common issues like receiving mistakes or POS errors that cause inventory to be inaccurate.
where should you go for center store planogram?
In 360. Marketing Department
When are we expected to complete the onboarding paperwork?
On the first day, they should focus strictly on completing onboarding paperwork and should not work on the sales floor. They may officially begin working on the other workday training 24 hours after all paperwork has been completed.
How many manual probe temperature checks are required for a roller grill store?
There are 5 temperature checks in total: 3 checks between 5:00 AM and 10:00 AM, and 2 checks between 10:00 AM and 11:00 PM.
How does the 5-Minute Rule work?
The Five-Minute Rule states that in an emergency, you must contact the District Manager within 5 minutes. They will notify the Regional Director and VP if needed. If the District Manager doesn’t answer, you can call the Regional Director directly
Why is on-hand inventory accuracy important? (minimum 2 answers)
helps stores order the right amount, stay in stock, reduce shrink, and even affects Store Management’s bonuses.
Who will have access to EasyOps?
- Regional Director
- District Manager
- Store Manager
- Assistant Store Manager
What are the Core 30 beer items?
Coors LT 16z Albt, Miller Lite 16z Albt, Bud Light 16z Albt
Where can we find the next period’s budget in the current period to plan accordingly?
Sales Calendar & P&L
What is the labor profile based on? (3 things)
The items being sold
Programs running in the store
Transaction activity
Which audits involve counting products to find inventory discrepancies not recorded by PDI?
OTN are regular counts of various products to catch inventory differences not tracked by PDI.
Where can you find the Overall Performance & Control for a store?
Store Manager Dashboard
What steps should be taken if an item isn’t scanning or applying discounts correctly?
1- Do right for the customer
2- a Snow ticket should be created for the price book.
For Breakfast, our Closed Loop partner did not show up. At what time should Store Teams begin cooking in the absence of the Closed Loop partner?
4:50AM, or 20 minutes after the Closed Loop partner’s scheduled shift.
Where do we go to leave feedback (good or bad) for a closed loop partner?
Managers Should use the link on the Shift Smart scheduling email to leave feedback.
What are some reasons an item might scan as invalid? (Give me 3 answers)
1. The item is not included in the planogram.
2. The tags need to be replaced.
3.UIN has been changed.
4. The wrong planogram is being referenced.
How can I review my scan audit variance results?
We can use tools like the Store Inventory Report in PDI to check current and past audit variances and find the root cause of inventory discrepancies.
After placing sandwiches in the fresh case, what comes next in the food flow process?
After stocking, sandwiches should be pulled and stored in the prep fridge until it’s time to cook them.
Which day of the week is best for performing an Exception Audit?
Thursday (It takes 45mins to an hour)