FRACHT-WHERE DO I GO?
You are looking for leads for new business, where do you go?
Linked In
You forgot to quote something, and it was due ASAP, you have to call operations and ask them to please support you. Internal or External?
INTERNAL
I would open my computer and be honest with the client by saying, "Oh man, I was just brushing my teeth, and it hit me; I forgot to send your follow up! It was an amazingly busy day! I hope you get a chance to review so we can talk again before Friday!"
Call a mentor, leader or a sales rep to guide you on the follow up e mail and on the call itself.
A client asks for an immediate ETA on a truck from an operator in 66. Who is selling and how?
OPs! They sell by replying QUICKLY and with something like: "Hi Tim! Sorry for the late reply, the truck is showing an ETA of tomorrow Tuesday, Feb 21th at 0800. I will continue to keep you posted! Thank you for the business!"
You found a new lead and wonder if the business is viable, financially healthy, where do you go?
ACCOUNTING with the company's DUNS #, website and potentially even a Credit App.
You had a move and the cost went up by $2,545.15 and you have to call the client. Internal or External?
EXTERNAL
Your sales are down, you're nervous, stressed and feeling the pressure from all angles.
Talk, I need to share my thoughts with other sales colleagues and my leaders. I give myself a pep-talk, remind myself that it is simply hard work and dedication that got me to where I am. I take a deep breath, maybe even a day to myself and try to refocus, remind myself that everything always works out in the end and stay the course.
You have all the customer setup documentation ready to roll, what's the next step?
E mail all docs to client@fracht.com and work with the different Fracht divisions to get them set up correctly.
Your customer has $50,000 past due by 20 days. Who is selling?
Accounting. They should write something along teh lines of: "Dear Sally,
It looks like your company has really picked up the business with us lately, thank you! I am writing to make you aware that there are some outstanding invoices that we would like to get cleared up. Is there something I can support you with to get current? I look forward to hearing back from you today."
Your customer calls you as their sales representative to escalate an operational issue, where do you go?
There is a new Air Freight Campaign from procurement, and you have been asked to sell more Air Cargo. Internal or External?
EXTERNAL
There was a HUGE issue with a client and they called you really, really upset. One of the operators made a massive mistake that will potentially make you lose $$ on the move and maybe even the client.
I shoot them a quick message on TEAMs to see when they would be available for a quick call, letting them know it is about "client X" and it's important. Then I call them, no e mails and no texts where tone could be misconstrues and misunderstood.
Your customer picked up freight at a tank manufacturer who is not your client but have the right commodity!! What's your next step?
Get the company name, contact name, address and research the web and Linked In, find who you believe is the decision maker and send them a Linked In request. You can also call the name on the "shipper" and see if they are friendly enough to help you. This is a WARM lead.
Your customer has a ton of questions about the new tariffs, HTS codes and a customs bond. Who is selling?
YOU and brokerage and compliance. You immediately get the client on a call with the experts within Fracht to talk about these important topics.
A client has a massive transformer to move, this is your first time ever having this type of freight from a client, where do you go?
Benjamin Liewald and his team in projects for anything over 60K lbs. or dimensions out of gauge.
You have an excellent client that you have had for years that has now fallen behind on payment up to $600K. Internal or External?
Trick Question! BOTH! Not only are you now tasked with keeping accounting and CFOs happy inside Fracht, you need to get the client to pay you.
You've had a really, really, really hard week at work and want to quit, cry and run away to an island.
I call a friend and see if I can talk them into running away with me! Hahahahaha!!!!! True but what really works is finding peace, my peace is spending time being with my kids and doing art.
It's Saturday, you are at dinner with friends and family and you have a customer text you that they need to speak immediately.
You respond honestly, "Hi, I saw your text, I am at dinner with my family and need to be present. Is it something urgent or can it wait a couple of hours?"
You have done so well with a customer that they have given your name as a reference to a potential new opportunity! Who is selling?
YOU are! You immediately get the contact info and send a quick e mail to the opportunity and ask for a meeting. You then gather the right support within Fracht to help you in the "investigation" stage of the sell.