Repair
What is our repair lead time for
-Repair at the repair center
-Spare part order in store
10 weeks
3 weeks
What is the LG purchase limite per month for a client
6 LG including SLG
What is our store code number
3001
Which RTW needs to be cabled
Items over 5K
What should you do in the situation of a grab and run
Step away and let them take
What are the 4 none negotiable information required on a repair receipt
- Condition of the item (and what is included)
- Which repair needs to be completed
- Price
- Lead time
What is our Voice goal
4.75
How fast is express and regular delivery
express 1/2 business days
regualr 3/5 business days
Name two display rules
Handle up
chain down
name tag out
LV logo in front
Padlock out
What does IP stands for
Invisible Product
What does the paragraph at the bottom of the repair receipt says (2 information)
- 90 days and 3 years
- Accepts being contacted
How far can Tforce go
100 km
What are the 5 information needed on a send sale receipt
Client name
Shipping address
Value of item
Phone number
Express / Regular
*if Tforce time and date are Required
What day of the week new launch usually comes
Fridays
What is the main condition of PBL
Item needs to be shipped to address on file, cannot be picked up in store
What’s Cergy
it’s a City next to Paris, where we have an atelier that provides spare part for LV worldwide
What are the steps and rules to completed a perfum refill (5 information)
- Check bottom of the bottle
- Bottle needs to be empty
- Check if enough if one tank (do not mix tanks)
- Don’t swap refill system
- Note lot number to cash out
What does SC means on your OB status
Supply chain - not allocated yet but not unfulfillabel either
Why is VM important (2 reasons minimum)
First Impression, brings emotion, create curiosity, encourage cross selling, story telling, helps traffic flow, differentiates us from other brand, looks good on social media
What does a blue LV logo on a client profile means
government investigation ongoing (criminal penalties for CA and LV)
Where are located the three repair center in the US
California - San Dimas - Ontario
New Jersey - Piscataway
Texas - Alvarado
What are the exact rules for samples
Frangrancd purchase: 2 samples including the sent that was bought
Other purchase p: 1 sample if client asks only
Walk in: No sample
What is our IP goal
0.08%
How to sale what is in the window (without asking a manager)
BOH > Inventory > Item Transfer > Store show case to on hand
What’s the difference between IP shrike and skrink
IP shrink included unknown shortage, lost item and unknown overage
Shrike included all the product movement (thieves, SKU swap, lost, overage etc)