Dynamics
What do we use Dynamics for?
Manage customer cases and interactions.
What subject do you select for exploded product?
Product Quality Defects
What digits do Nicokick cases begin with?
1000
Where do you select cases to work?
Active Cases
What category does "Discounts/Codes" fall under?
Payments
What does SLA stand for?
How do you close a case?
Click "Resolve Case"
What subject/details should be used for a package delivered to the wrong address?
Shipping> Lost Package> Delivered to Wrong Address
What system can we use to check order details?
Magento
Where are cases assigned to YOU located?
My Active Cases
How many subject categories are there?
Eight
Where are Knowledge Articles housed?
CS Knowledge Base
How many tabs can you have open at once?
10
What are ALL the case subjects?
Admin
Shipping
Product
Payments
Customer
Warehouse
Technical Issues
Commercial Outbound Calls
What two products ALWAYS require signature for delivery?
Velo and Grizzly