Contact Info
In-School Product
Final Loan Docs
Credit and Inome
Misc.
100

What is the email for underwriting?

What is edfiuwassist@citizensbank.com

100

What is the min. balance I can apply for?

What is 1,000

100

What is the disclosure I need to fill out in order to set up ACH?

What is the auto debit disclosure? 

100

What is the min. annual income on a student loan

what is 12k

100

What is Bobby's favorite food

What is greek yogurt? 

200

What is the phone number for LaaS Citizens Billing?

What is 833-531-1312?

200

What is required for an international student to apply? 

What is a US or Perm Resident Cosigner

200

What is the legal binding contract to the debt?

What is a promissory note 

200

What product does not have a custom score?

What is a Parent Loan?

200

What is Shannons cat name?

What is Fig?

300

Who do I email to cancel a disbursement? 

What is edfidisbursements@citizensbank.com

300

What is the longest repayment option on a student loan?

What is 15 years

300

What discount is not on the approval disclosure? 

What is the ACH discount

300

What is the min. credit score to get approved for a Parent Loan Multi Year 

What is 740

300

What type of Tick causes you to be allergic to red meat

What is the Lonestar tick 

400

Who do I email to resend a certification? 

What is Schoolservices@citizensbank.com 

400

What are the requirements for cosigner release? 

Immediate repayment 

No apps within the last 12 months

Credit and Income 

400

What documents do I need to sign on a multi-year add funds request as the cosigner

What is the approval disclosure

400

What is the min. annual income on a Multi-Year loan

What is 24k

400

How long has Rita been at the bank? 

25 years

500

Who do I reach out to in order to manual adjust a rate?

What is a manager? 

500

What is grad logic? 

What is using the last two years of income prior to enrolling into the grad program for approval

500

What document can I verbally accept for a customer over the phone and what is the process? 

What is the approval disclosure, reading the script and using the transaction tab in laas to accept the disclosure 

500

What is the min. credit score for a sole grad borrower 

What is 680

500

Who is the head of the student contact center, disburements, and UW team? 

Who is Chilel Samba