TRUIST PROCESS
This city serves as the headquarters of Truist Financial Corporation.
Charlotte, North Carolina
The largest ocean on Earth.
Pacific Ocean
A caller shares that they are in an immediate mental health crisis and may harm themselves. What should the Tier 1 representative do first while handling the call?
Notify the Tier 1 - Infosys Team Lead or Teammate Care Manager if they are not actively listening to the call
This wizard is known as "The Boy Who Lived."
Harry Potter
Truist was formed through the merger of these two financial institutions in 2019.
BB&T and SunTrust
This internal Truist resource is the go-to destination for HR information, company policies, benefits details, and teammate guidance.
The Source
This dinosaur-themed movie was directed by Steven Spielberg in 1993.
Jurassic Park
Who is the EAP support needed for immediate assistance?
Lyra Health
The process by which plants make their own food using sunlight.
Photosynthesis
The internal HR support center that teammates contact for payroll, benefits, LOA, and policy-related questions is known by this name.
Teammate Care Center (TMC)
Although many teammates visit The Source for guidance, they must use this separate platform to update their personal information and manage benefits elections.
Workday
This 1999 science fiction film features the characters Neo, Morpheus, and Agent Smith.
The Matrix
What information is included in the sample notification email body?
Name, Case Summary, and Teammate Care Action Taken
Oldest Disney Princess Movie
Snow White
This case management system is commonly used to create, route, and track HR-related requests and inquiries.
ServiceNow (SNOW)
Are we allowed to share our GUID/TMID if a Teammate asks for it?
YES
This NBA legend was nicknamed "His Airness."
Michael Jordan
Who owns follow-up with the impacted Teammate to ensure wellbeing after the incident?
Teammate Relations Internal Partner (Tier 2)
This country won the FIFA World Cup in 2022
Argentina
Which MS Excel file is used for concerns that are not always reflected in our available resources?
TMC Escalation Supplemental Case Handling Instructions
Bill Rogers will transition to Executive Chair as part of Truist’s planned leadership succession strategy and remain in that role until his retirement in April 2027.
Who is the executive selected to succeed him as Truist’s next President and CEO?
Michael P. Lyons
Who is known as the "Mad Titan" in the Marvel Cinematic Universe, who sought to wipe out half of all life in the universe to prevent overpopulation?
Thanos
A caller says, “I wish I were dead,” but does not provide a PLAN or INTENT. Which category does this best represent?
Suicidal Ideation
During a memorable road trip scene, this movie features Vanessa Carlton's hit, "A Thousand Miles."
White Chicks
Who is the Senior HR Operations Consultant for Teammate Care, Infosys - Tier 1?
Monica Barbosa