Phone Manners
What is the first thing you should say when someone answers the phone?
Hello (or Good Morning/Good Afternoon)
Finish the sentence:
"Hello, this is __________."
True or False
Listening is just as important as talking.
True
True or False
If no one answers, you can leave a voicemail.
True
Give one reason you might call your supervisor.
Name one polite word you should use during a phone call.
Please, Thank You, Excuse Me, You're Welcome
What would you say if you didn't hear what someone said?
"Could you please repeat that?"
Why shouldn't you interrupt someone?
What is the first thing you should say in a voicemail?
Your name
You are going to be 15 minutes late.
Should you call or just show up?
Call
True or False
You should interrupt someone while they are talking.
False
How would you politely end a phone call?
"Thank you for your time. Have a great day."
The instructor says:
"Your shift starts tomorrow at 8:30."
What time do you work?
8:30
Name two things that belong in a voicemail.
Name one reason you might call after a job interview.
To say thank you.
Name two things you should do before making a phone call.
Your supervisor answers the phone.
What do you say after introducing yourself?
Explain why you're calling.
Name one way to show you're listening.
What should you do after leaving your message?
End politely.
Your supervisor doesn't answer.
What should you do?
Leave a voicemail.
Why is speaking clearly important?
Your supervisor gives you directions that you don't understand.
What should you say?
"Could you explain that again?"
"Can you repeat that?"
"I'm not sure I understand."
Why is it okay to ask someone to repeat themselves?
Put these in order:
Say Goodbye
Say Your Name
Explain Why You're Calling
Say Hello
Name three reasons someone might make a work phone call.