PEOPLE
What is our OT Goal?
3.5%
What does OA stand for? why is it important?
order accuracy-- measures how accurately we are sending the right order to the customer
calculated: # of carton errors found/ cartons audited X 1,000,000
What is LPH? and what does it stand for? what is our goal and how many hours have we saved as a bldg?
Stands for lines per hour and is calculated by dividing the number of lines by the total operational hours in the building
17.1 July; 17.3 Aug
banked 446 hours
How do we calculate turnover?
sum of rolling 12 month exits/ average headcount 13 mnths X 100
How do we calculate damages? what are 2 ways ways to prevent it
What is our goal?
= unit damaged/total shipped X 1,000,000- -gives us a DPPM- -defects per millions:
2 ways prevent: packing correctly and loading onto the truck correctly
900 dppm
What is CTO and what does it stand for?
Carton to order- -depicts how efficiently we are loading each order
What is OSHA? How is it calculated
occupational safety and health administration
osha recordable incidents/worked hours X 200,000
What does IA stand for? Why is it important?
Inventory accuracy-- measures our DC storage location accuracy.
What departments make up our support hours?
Maintenance and ICQA
How many Grainger Principles are there?
7
What does breadth and depth mean?
breadth- variety of different skus
depth- number of variations of skus within a product line
Breadth--variety of options/categories
depth- variety of options within each category
What is CPL?
cost per line-- depicts how much we are spending per order
Bonus--what are the principles?
Start with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as a Team, Invest in our success, Do the right thing
What is our IB DIY goal?
1.5 days
Do support hours count towards LPH?
NO