VINEYARD
how many acres of vines do we have
10
what is our most popular wine
pinot grigio
how soon after your customer gets food/wine should you check back with them
2 bite check, give them a few minutes to try the product and make sure it is up to their standards
how many free tastings do club members get each month
4
what is the minimum spend on bottles required to waive the first class flight
$95
how many varietals do we have on property
9
cab franc, cab sauv, merlot, viognier, gewurztraminer, muscat, pinot gris, riesling, gamay noir
which spirit series wine is the only non partial appassimento style
jacked red
what is the primary goal of customer experience
giving a great overall experience and getting repeat business
what is included in the CLUB180 15% offer
food, patio bottles, wine by the glass, merchandise
which wine is placed first on the flight
sparkling
what is one popular white varietal that we DO NOT grow
chardonnay
which of our wines is NOT 100% estate grown
pinot grigio
often purchasing half of our wine from 13th street or konzelmann
what does active listening mean in customer experience
fully listening to the customer as a way to help ensure they get the full experience and being able to cater the experience to them
what is the friends with benefits program
club members get 4 free tastings each month with our winery partner
what is appassimento style
grapes dried to get higher alcohol, sugar & deeper colours, aromas, and flavours
what sub-appellation are we located in
creek shores
which wine has the longest aging time in oak
meritage & cab franc
what is an effective way to upsell bottles
explain wines, give taster of similar product, recommend products based on their favourites, tell them your favourite
what are wine club perks for events
wine club exclusive events and preferred pricing
what is the difference between late harvest & icewine
late harvest: left on the vine longer to get more sugar
icewine: picked at -8 to -12 for more sugar
what grape varietal do we have the most acreage of
gamay noir
what do all reserve bottles have in common
aged in french oak for minimum 18 months
what is something that sets us apart from other wineries
being able to have tasting & food at same time, events, large selection of wine, unique products, bistro, non wine drink options
what is the minimum number of bottles a member must purchase in one year
12
at least 3 bottles per quarter
what is the difference between charmat & traditional style of sparkling wines
charmat: fermentation in steel tank
traditional: fermentation in bottle