Order Types
What does BOPIS stand for?
Buy Online & Pickup In Store
How do you ensure that you receive Pulse notifications?
Sign in and subscribe to the Enterprise Fulfillment group on Pulse
How long is the standard Pick Clock for BOPIS orders?
2 Hours
Which type of order has no set capacity limits?
BOPIS
What app do you use to start picking orders?
Pick Pack App
Which type of order is unlimited in terms of capacity?
BOPIS
True or False: Subscribed Pulse notifications will stay with you unless you unselect the group.
True
How long do associates have to action a BOPIS order before it autocancels?
5 Hours
What is “Capacity” in the context of Ship from Store?
The number of SFS orders a store can fulfill during operating hours, you are either CORE or LIMITED.
Where should picked merchandise be staged before packing?
In the EF back workstation area, organized by department,) Alternate answer, single unit orders can be packed on the sales floor to expedite process.
Where are Ship from Store orders sent from?
The store closest to the customer with available inventory
What must be done at the beginning of the day to receive notifications?
Sign in and out of Pulse
True or False: Ship from Store orders have the same Pick Clock time as BOPIS orders.
False
How is Capacity for Ship from Store orders determined?
It varies by store, by week, based on factors like inventory and staffing, you can review your capacity hours for weeks ahead on the Omnichannel Homepage under Enterprise Fulfillment
What should be done if a customer does not pick up a BOPIS order within 10 days?
Process the order like any other aged, undelivered order
What’s the maximum time a Ship from Store order can remain unpicked before it autocancels?
5 Hours
Which Pulse notification signifies an overdue order?
An order moves to overdue status and sends a Pulse alert
What happens to a BOPIS order if not binned within 48 hours?
It ages and cancels
True or False: The Pick Clock continues to run even outside of store operating hours.
False
How long do you have to ship a picked order after packing it?
24 Hours