New Order
I'm trying to find a radiator for my F150 but I'm having trouble using your website
I'm sorry to hear you're having trouble with the site. I'll be more than happy to check on a radiator for your F150
I've had your fuel pump on the vehicle for only three weeks and it already stopped working!!
I'm sorry to hear you're having issues with the fuel pump. I'll be happy to look into the issue for you
I ordered these ignition coils for my GMC and, I dunno, I guess I must've clicked the wrong button on the website cause these aren't the style I need. Can I return these?
I can absolutely help with a return today and then I'll take a look and see if we offer the matching coils for your GMC!
Hey, where's my part?
I'll be happy to check on the tracking information and get you some updated information.
I just need to cancel my order please
I'll be happy to help with that. Allow me a moment to get your order pulled up and I'll get that cancellation started for you.
Who makes your parts?
We do offer parts from different brands so it would depend on what you might need. Once I have that narrowed down I'll be happy to answer any product questions you might have! Which parts can I help with today?
I've had the bearing and hub assemblies on my car for only like 14 months and the left side is already bad. Pretty sure these came with a warranty? How does that work?
I'm sorry that you're having issues with the driver side hub assembly but I'll be happy to assist and check on the warranty coverage for you!
I ordered these struts for my vehicle for the weekend and you guys sent me the wrong stuff. I don't even want these anymore cause I had to pay more for some locally to get the job done.
I apologize that the struts were not right for your vehicle and I'm happy to help you with a return today!
I think I'm supposed to get the part today but every time I go to your website it says it can't find any other information. Now I'm worried if the order even went through
I apologize that the website isn't loading any tracking information. Let me check on the status of your order and then I'll be happy to double check the contact info on file and get you the tracking number.
Yeah I just bought a part this morning, a starter for my Chevy. The mechanic actually said they swapped the part already for me. Honestly not too happy about that but anyway, I don't need yours anymore. Can you cancel that for me?
I can definitely help with a cancelation. I'll just need to pull up your order for the Starter and I can get you set up from there
I need some parts from you guys and I don't even remember the name of what the mechanic told me to buy. Do you think you can find that out?
Sure! I'd be happy to help figure out the parts you need and see what we have to offer for you.
Every year you guys send me a new regulator. These things just keep going bad on me time after time. Are these parts any good? Should I even bother getting another one?
I definitely understand your frustration and I apologize that you're having issues with the regulator again. Let me get your order pulled up and I can review the history to see how we can help.
Listen, I ordered these parts from you guys like 5, 6 months ago, I dunno. It's been awhile. I never used them 'cause they were for my mom's car and it got totaled. Can I send them back? They're brand new, not opened or anything ...
I'm sorry to hear about the accident with the vehicle. I'd be happy to double check the order and see if you still qualify for a return, although the return period is within 60 days from the purchase date.
This thing was supposed to be here 4 days ago and it still hasn't arrived! I got my car all torn up in the drive way and I need the vehicle for this weekend. What's going on??
I'm very sorry that you haven't received the part yet. Let me get your order pulled up and then I'll be happy to review the tracking information and see if we can get a better idea of delivery for you.
I tried to cancel my order last night. I sent an email in and I haven't got a response yet but then I got another email this morning saying it shipped already? I don't need it sent to me. I don't need it anymore
I can definitely help with your order today. If it has shipped then we may need to get you set up for a return but either way I can get this sorted out for you.
I can definitely get the shipping time quoted for you. The shipping is determined by the part you're looking for and your zip code. Could you let me know which part you need and then I can grab that info for you?
You guys have had a report open forever and I've sent you photos three times now. I need an answer today- What is going on with my part?! The mechanic is charging me every day he has my car!
I'm really sorry that we still have the report open. I definitely understand the frustration and appreciate your patience. Let me get your order pulled up and I'll be happy to see what we can do for you
I've ordered twice from you guys and both times you sent the wrong thing!! The first time I got the wrong thing and I did a return and you charged me and the second time the representative said they were ordering me the right then but it was wrong again! This has been the worst experience ever!!
I do apologize that you've received the wrong part twice now. I'll be more than happy to pull up your orders and get this all sorted out for you.
I got a confirmation email from you guys but then nothing after that. I paid extra to get it the next day and still nothing. Then I check my credit card and there's a refund in there? What is this?!
I apologize that you haven't received your order yet. I'll be happy to get your order pulled up to review the status and then we can get things sorted out from there
Hey, I just called like a half hour ago to get a replacement from you guys cause my part went bad but turns out my mechanic has a new one here anyway. I just wanna cancel that and get a refund? Can I do that?
No worries, I'll be happy to help with that. Let me get your order pulled up and just make sure it hasn't shipped yet and I can sort out the return details for you from there.