PPP
What does PPP stand for?
What is Price Protection Program
What day does budget begin as well as payments due for both EC & NE?
What is NE starts on 20th and payment due on 17th of following month. EC starts on the 1st and payment due on the 28th of the same month.
What is senior discount can only be offered to NE customers for 2 cents off per gallon.
Who do we call when a surviving spouse and/or POA is not listed on the account?
What is Easymove
Who can apply credit terms on a COD account?
What is credit
When does PPP fixed pricing begin?
Sept 1st or the 1st of the following month if signing up after Sept 1st
What are the requirements needed to set up a variable budget?
What is auto delivery, credit terms, balance within 30 days & minimum equalized budget payment of $75
Are customers with buying group pricing allowed to get prompt pay discount as well as their discount pricing?
What is no, that is considered "double dipping"
Who deals with home heating service protection plan details?
What is CCC
If a customer is over 60 days past due and is not paying balance off in full, what is the next step?
What is transfer to Credit
If customer has pricing with a buying group, what is the first step before sending PPP contract?
What is search up there specific buying group to see if pricing has been negotiated
What are the consumption dates to calculate annual usage?
What is CCC's empowerment when offering a discount on Oil and Propane for NE & EC?
What is EC offers 4 cents off per liter for both oil and propane and NE offers 4 cents off per gallon for Oil and 10 cents off per gallon for propane
Who creates cintellates for all critical calls?
What is Service
Who is allowed to reverse interest charges that have been charged on an account and up to how much?
What is CCC and only up to $25 - if exceeds empowerment trf to credit
What is the time frame we use when calculating the consumption for PPP gallons?
What is May 1st of previous year to April 30th of current year
What is CCC empowerment when rolling in a balance owing on account for budgets? How much can we lower a budget payment?
What is $500 & $25
What are the requirements in order to offer a discount off pricing for EC & NE Oil customers?
What is needs to be on auto delivery, must have terms, credit in good standing, cannot double discount, EC uses minimum of 2000L annually & NE uses minimum of 550G
What is our empowerment when minor damage (mailbox, gardens etc.) is done during service/delivery calls and what log do we create?
What is $100 & we create small adj log using CRC posting code
If serv/del holds are placed on account, what steps do we take to have them removed?
If a customer is negotiating PPP pricing and/or gallons which log would you create and resource it to?
Is service work included in with the budget payments?
What is No, any service work done within the budget year needs to be paid for separately
If a customer is asking for more of a discount then your empowerment allows, what is the next step?
What is call Assist or TL if available and then SRAM
Who can cancel service protection plans & equipment rentals?
What is SRAM
Who can set up payment arrangements for an outstanding balance, and will it stop interest charges?
What is credit & no it will not stop interest from charging on account.