This is a place you can go to find information about an Epic customer
What is Guru?
These are organic ways to break the ice.
Camera on right away
Greeting folks as they get on the call
Ask about the weather or ask how their week is going
Chit chat with the other Epic person
True or False
You should mention all the ways the feature can be configured.
False
If they care, they'll ask.
SCENERIO TIMEEEE
You are about to demo an AI tool that summarizes oncology history. You have a virtual meeting full of oncologists and some analysts, and you are ready to start the meeting.
Give us your best introduction!
Kind scoring on this one, but intros should include
- Name + role on the project
- Purpose of meeting
- How this will benefit the customers on the call.
This animal can sleep up to 22 hours a day.
What is a Koala?
These are things you should know about a customer before meeting them.
What is the name of the customer?
Where are they located?
Who is the Epic rep on the call and what’s their role?
What version are they on?
When are they upgrading?
These are two things you should include when you introduce yourself.
What is your name and how are you involved in the project or area?
True or False
Demoing a general or open-ended scenario will invite more feedback
Usually False
Examples are the most effective for learning.
Pick one scenario to guide your demo and stick to that scenario.
This is the best place to demo a new feature.
What is in the system? (Stage 1, FS playground, or presto)
If the workflow requires lots of steps, you could prep a patient or have multiple patients to demonstrate the feature.
It is a substance that turns ants into zombies
What is the tropical fungus Ophiocordyceps?
(fungus is accepted)
Before any demo, you should clearly define this.
What is your goal for the call? What questions are you hoping to answer?
This is how long the introduction should take.
~5-7 minutes.
You should find places in your demo to pause and ask for these.
What are questions/thoughts?
True or False
The clicks in a demo don't matter as long as you get to the right screen/feature quickly.
Rapid movements/clicking is disorienting even when those clicks really weren't relevant. Move slow, if you need to do many steps between the main parts of your demo verbalize what you're doing or consider prepping a second patient where those steps are already done.
This is what you would call a group of parrots.
What is a pandemonium?
You, the projects dev, and anyone else joining the demo should do this before the meeting.
What is setting up a meeting to discuss the game plan?
Figure out:
Who is leading the demo?
Where do we need the most feedback?
Priority of topics
What topics could we cut if we ran out of time?
What questions could we ask if we have extra time?
Who is taking notes? How should we record the feedback? (1 QAN, many QANs, issues on a specific DLG)
When time permits, this is a strategy to get everyone on the call engaged and more likely to give feedback.
Ask everyone to introduce themselves.
Meeting length = 30 min
<10 people total = DO
>11 people = DONT
You should do this at the beginning of your demo, before showing off the new feature.
Give background or context of what problem you’re solving?
Oh no! I don’t know the answer to a question! What is panicking?
No, wait, this is panicking!
How should you handle out of scope questions/comments?
In scope, but you don’t know what they’re talking about: “Tell me more about that workflow/situation”
In scope, and you know what they’re talking about: “I’m not 100% sure off the top of my head and I want to make sure I give you the right information, could I follow up with you offline?”
Out of scope, but relevant: “I want to talk more about that, but I also want to respect everyone time, would you be open to setting up time to talk about that later this week?”
This is the shortest living animal in the world, living only 24 hours
What is the Mayfly.
In addition to the demo itself, this is a part of the presentation you should practice.
What is your introduction?
These are the 3 things you should state at the beginning of the meeting.
Who you are.
The purpose of the meeting (tip: it's not to demo a new feature, why do you want THEM to be here? What do you want from these people?)
What’s in it for them? (Hook)
If a customer does this, it means they are understanding the demo/feature.
What is asking questions?
What live annotation tools can you use to level up demos?
ZOOMIT!!!!!!!!!!! (https://learn.microsoft.com/en-us/sysinternals/downloads/zoomit)
also honorary mention to concentric circles (mouse settings > Additional > Pointer options > Show location of pointer...)
This is the smallest mammal in the world.
It's 1.1-1.3 inches long and 2 grams - lighter than a penny!
What is the bumblebee bat, or Kitti's hog-nosed bat.