Pros/Mans
Authentication/Hra
Transfers/cutoff
Debit Card
Miscellaneous
100

whats the pro for transfer funds

pro 6189

100

How many authentication questions can be asked

You can ask up to 3 they have to answer 2 correctly

100

How much can we transfer to another account without hra

10000.00

100

What is the timeframe for client to receive new card

5-7 business days

100

What option should you select if clients card is damaged 

replacement 

200

Whats the pro to remove undeliverable status for statements

Pro 6350

200
Should we high risk for unlocking online banking 

If the point of contact has changed in 30 days

200

what tier can we increase a zelle limit to 

tier 1

200

How many overdrafts fees can a client have before they are denied for spending limit increase

6

200

What code do I use in bluezone to track a debit card

KM78

300

What is the pro to remove dormant status 

Pro 8751

300

Can we provide a Deposit account number.

Yes at request with HRA

300

What is the cut off time for mobile deposit to be processed that day

9pm

300

What can we increase spending limit to for POS

15000.00

300

Can we provide a debit card number

No never

400

What is the pro for debit card declines 

pro 8028

400

Do we need to High risk to update accounts linked to debit card

Yes

400

How many transfer can be done in a savings or money market before client receives a fee

6 Per statement cycle 

400

How much can we increase spending limit to for ATM

2500.00

400

Can we help the primary on a custodial account 

No only the custodian 
500

Whats the pro for deposit time cutoff 

Man 2338

500

Do we high risk to remove Zelle lock

Yes

500

How much can a client transfer in the IVR

5000.00


500

How long must the clients account be open to be able to get a spending limit increase 

90 days 

500

What ways can client avoid maintenance fee on truist one checking

500 or more in direct deposit per cycle

500 combined ledger balance

Have a linked small business account

Primary under age 25 or over 62

Primary being a student

Personal credit card, loan, mortgage, lightstream