Programs 📚
Compared to diploma programs, associate degree programs include core classes plus ___ classes.
General education classes (basics)
When reading any numerical value from the script, we may not do this.
What is round up, round down, or give estimates.
This system is used to make/receive calls to prospective and enrolled students.
What is Genesys/Genesys Cloud?
This is the approach UMA’s admissions process uses instead of traditional “sales or selling.”
What is the Qualitative Approach?
This learning facilitator has only sisters.
Who is Jenna?
These programs require an externship and/or practicum.
What is Pharm Tech (PHT), Health Information Management (HIM), and Clinical Medical Assistant (CMA/HS-CMA)?
We must say this EVERY TIME we make an outbound call.
What is "This is a recorded line?"
This is where you can find quick links to tools such as iDash, PST, RPD, POG, Enrollment Dashboard, etc.....
What is the Admissions Spotlight?
We cannot make this on ANY call.
What is guarantees/promises/misrepresentations?
This learning facilitator has a food blog.
Who is Maria?
These programs are available as BOTH associate AND diploma programs.
Must name them ALL before time runs out.
Medical Administrative Assistant (MAA & HS-MAA)
Medical Office & Billing Specialist (MOBS & HS-MOBS)
Medical Billing & Coding (MBC/A)
Clinical Medical Assistant (CMA & HS-CMA)
If it is this on the script, it must be red verbatim.
Anything in bold
This is where you can find all of the Admissions Scripts, PowerPoints, and various helpful documents.
What is the Training Library.
True or false:
UMA does NOT provide certification examinations and therefore does not provide certifications.
This is Shons favorite dish to cook.
What is seafood gumbo?
UMA has this many programs, not including diploma vs associates.
What is 9 programs?
These three groups make up UMA’s regulatory “Triad.”
This is the FIRST troubleshooting step you should take if you are having Genesys issues.
What is press Control F5/hard refresh?
UMA is considered this type of school.
What is allied healthcare?
This learning facilitator doesn't like it when their food touches.
Who is Shatoya?
During program match, admissions reps use the prospective student’s DMC to do this, rather than presenting a “menu of options.”
What is lead with one program?
These are the states and territories that we do NOT enroll in?
What is Connecticut, Massachusetts, Mississippi, New York, North Dakota, Rhode Island, Washington DC, and Puerto Rico?
Before receiving leads, reps must turn on this toggle in Genesys Cloud.
What is the Queue toggle / On Queue?
If a student asks whether UMA credits will transfer, this is how we will respond.
This is Jorge's age.
What is 48?