Retirement Terms
This type of vesting is when someone goes from completely unvested to fully vested after meeting certain criteria
Cliff Vesting
You must ask this verification question for all ppts, regardless of what tier they come in as
Their first & last name
This retirement plan type deals with for profit companies.
401ks
This is our Voya greeting that we would use to always greet our ppts
Thank you for calling voya my name is XX, how may I assist you today?
This princess has a raccoon as a sidekick
Pocahontas
This type of rollover gives 60 days to get the money over to another institution before they become taxed/penalized.
Indirect Rollover
A ppt must be this tier level before you can enroll them into voice authentication
Tier 2
These plans offer unforeseeable emergencies
457 Plans
This security act enforces equality and fairness of all employees and beneficiaries
Employee Retirement Income Security Act (ERISA)
This is the name of Andy's neighbor who often destroys toys in Toy Story
Sid
This is a court order that can force disbursement of 401(k) funds
A Qualified Domestic Relations Order (QDRO)
If someone other than a ppt wants to speak to you about the account, you must read this script to the ppt first.
LDOA Script
This plan has employers that may sponsor organizations such as Animal and children cruelty prevention and religious organizations
403(b) Plans
This is the highest loan amount a ppt can take out for a single loan
$50,000
This is the name of the teapot in Beauty and the Beast
Mrs. Potts
Hardships for 401ks which always have the same 6 hardship categories are known as this type of hardship
Safe Harbor Hardships
When a retirement account is created for a ppt, they get mailed this, which they also can enter into the IVR to become Tier 2
A pin number
The 10% penalty generally does not apply to this plan type
457 Plans
At what age does a participant have to stop contributing to an IRA?
There is no age limit
In Finding Dory, what kind of animal is Hank?
An ocotopus
This contribution limit, which consists of employee and employer contributions, has a $72,000 limit
415(c) limit
QA deducts this many points if you fail security
20 points
Someone that is over 50 can contribute $8,600 into this type of plan.
IRA
You would go into this code in Genesys if you had to run to the bathroom or take an unscheduled break.
Away status
This is the name of the underwater kingdom in The little Mermaid
Atlantica