Fees
What is the fee for an HVAC Maintenance Check?
$69
What HCA memberships gives you 10% off of repairs?
HCA Gold, HCA Silver and BMT (Unlimited Comfort)
After hours, both Gold and Silver HCA HVAC members must pay a diagnostic fee after hours?
False (only the Silver HCA member pays the diagnostic fee.
How much is the dispatch fee for a non-HCA Plumbing or Electrical job?
$69
What is the second Call Center Essential?
I will always demonstrate sincere empathy?
What is the diagnostic fee for a Gold HCA member who has an HVAC emergency after hours?
$0 (No diagnostic fee)
What is the current yearly cost for a Silver HCA plan?
$189
If a customer says that they have several discounts, they can all be used together?
False (Only one discount can be used at a time)
Who lives in a pineapple under the sea?
Spongebob Squarepants
Who do you email if you are going to be late to work?
csrschedule@michaelandson.com, sandyvanover@michaelandson.com and your direct manger
What is the diagnostic fee for rooftop units?
$149 per unit/zone
There is no charge for most HVAC _______ and _______ with an HCA Gold Membership?
parts and labor
For HCA Gold plumbing and electrical members, the $169 dispatch fee is waived after hours?
False
1 cooling unit + 1 heating unit = ________?
1 zone
Who is the Customer Service Manager?
Dani
What is the dispatch fee for Major National holidays?
$269
What does BMT stand for?
Basim, Moussa and Tamir
Jayla is the Dispatcher for the HCA Team?
False. (Jayla is the manager of the HCA Team)
If a customer wants to see a video sample of what a home duct cleaning process looks like, what website would they go to?
What is the Michael and Son Mission Statement?
"To exceed our customer's expectations and provide a memorable experience."
How much is the Handyman Restoration Inspection Fee?
$0 (There is no dispatch fee)
Customers who call in and want to sign up for HCA Gold HVAC service can sign up immediately on their first call? (Y/N?)
No. The customer must first pay the diagnostic fee for their area to have the system checked out.
The dispatch fee for all HVAC rooftop units in S.C. is $149?
False. (we do not perform HVAC service in S.C)
After receiving the estimate from the technician, the customer has ___ days to accept the estimate and schedule the work?
30 days
What time does the earliest customer service shift begin?
5:30 A.M.