Cleanliness
What color towel should be used to clean windows?
Green
What is our signature phone greeting?
"Thank you for calling InShape White Lane, this is (____) how may I help you?"
What software do we use to report broken equipment?
OpenWrench
What time doe we close on Friday?
What is the only flag that does not have four sides? (it's a country)
Nepal
What color are the VTL towels?
Orange
Who should be greeted when they enter our club?
EVERY MEMBER
True or False: Only managers should submit Work Orders on OpenWrench
False - every team member can ☺
What is the GM phone extension?
2351
What year did the first country claim to land on the moon?
1969....The United States claimed to have landed on the moon in 1969 during the Apollo 11 mission. Astronauts Neil Armstrong and Buzz Aldrin became the first people to walk on the lunar surface on July 20, 1969.
How often should a locker room be completed?
Every hour on the hour
What is the 5/10 rule?
smile and make eye contact with someone within 10 feet, and greet them verbally when they are within 5 feet
When completing a pool test, how far in the water do we need to go collect sample?
Elbows length... no more ladle
What is the acceptable chlorine range in our spa?
3ppm-10ppm
Drake vs Kendrick Lamar
Drake...obviously
What area of the club do we allow blue cleaning towels?
No where! We only use clean stations now
What is the first/last rule?
Be the first and last to engage. (ing)
The pool is out of parameters and needs to be closed. What work order urgency level is it?
Low
Medium
High
Urgent/Amenity Down
Urgent/Amenity Down
What is our club level?
Core
Who(m) developed parmesan cheese?
Monks... In the Middle Ages in the Emilia-Romagna region of Italy, specifically in the provinces of Parma and Reggio Emilia. They created the cheese to be long-lasting, using milk from cows on their monastery farms to produce the now-famous Parmigiano-Reggiano. The first documented reference to the cheese dates back to 1254.
What needs to be done when completing a clean station check?
Paper towels stocked, Blue bottles filled on the caddy, wipes in stock, empty trash, refill bag
What does LSCPR stand for?
Listen
Show Understanding
Clarify Concern
Reclose
You notice a cable snapped on a machine. what are 3 important to-do's.
1) put an out of order sign
2) put it on OpenWrench
3) inform management/CT
A member has an 'inactive' membership with a total balance of $100. and a 30 day balance of $50. How much is needed to get it back to 'active'?
$100.. the whole balance needs to be paid
Who invented Bitcoin?
Satoshi Nakamoto... a pseudonymous person or team who outlined the technology in a 2008 white paper. It's an appealingly simple concept: bitcoin is digital money that allows for secure peer-to-peer transactions on the internet.