Appearance
How should healthcare workers wear their nails?
short and rounded
What trait does a healthcare worker demonstrate if they are willing to learn a new skill and adapt to change?
Flexibility
Which conflict resolution strategy is when a person ignores the conflict?
Avoidance
How should healthcare workers wear their hair if it is long and why?
pulled back to prevent it limiting vision or getting in patient or procedure
What is a trait that is NEVER acceptable in healthcare?
dishonesty (you must always be honest with your patient and admit to your mistakes)
judgmental (or a person's ethnicity, culture, age, gender, religion, lifestyle or economic status)
What conflict resolution strategy could be used short term by a person in authority to resolve a conflict?
Forcing
What information would be displayed on a name badge?
name, title/credentials, department
Staying late to help a co-worker or to finish up with a patient demonstrates which trait?
Commitment
Which conflict resolution strategy is a win/win strategy and the best, long term solution?
collaboration
What kind of shoes should be worn?
non-slid, closed toe and heel
If you make a mistake, who do you report it to?
(line of authority)
your supervisor
What should a healthcare worker wear to smell good? What should be avoided?
Deodorant; scented perfumes and lotions
A rule that must be followed is to perform tasks only in your scope of practice. What does that mean?
you should only do tasks that you are licensed to perform in your state