Specialty Accounts
Xfinity Assistance Plan is available in these two places.
What is New Jersey and Washington DC.
We use this disposition when the customer says they will not pay anything today or tomorrow.
What is "Refused to Pay"?
This is a fee charged by a local entity like a city government.
What is a franchise fee?
We click here to check on a customers usage.
What is "toolkit"?
This is the how to guide for Repayment Plans
What is "HOW20021"?
XAP plans provide this internet speed.
What is 25 Mbps?
We use this disposition when a customer tells you they paid in full 3 days ago.
What is "Already Paid"?
This is a fee added because a bill wasn't paid on time.
What is a late fee?
Once a customer pays their past due balance, how soon will their internet services and TV start.
What is within 1 hour?
This is the how to guide for the Xfinity Assistance Plan
What is "HOW14019"?
To set up a repackaging plan on a repayment plan, a customer must first pay this.
What is $50?
What is "Same Day Secure Payment in Full"?
This is a one time charge for a particular movie or event.
What is On Demand or Pay per View charges?
This is when we do cell phone compliance during the call.
What is anytime before the end of the call?
This is the how to guide for internet essentials
What is "HOW12827"?
If noted on an account, we can offer to change a 3 or 6 month payment plan to this time frame.
What is a 12 month installment plan?
We use this disposition when the person we are speaking to is unable to verify that this is their account.
What is "Unable to Authenticate"?
This fee may be added if the customer has discontinued services before the end of a contract.
What is an Early Termination Fee?
This is another term for being disconnected "at the pole"?
What is a "Hard Disconnect"?
What is POL1072?
This internet program provides connection to low income households that qualify.
What is Internet Essentials?
We use this disposition when the customer schedules a payment for tomorrow for the past due amount on their account.
What is "Secured Promise to Pay Payment"
This fee will show on the next bill and is charged per service.
What is a reactivation fee?
When an authorized user is not listed in Einstein, we can look here.
What is CSG?
What are the talking points for Early Termination Fees and Minimum-Term Agreements?
What is TLK1430?