Basic Account Changes
The only person that can add an authorized user.
What is the BRP?
The biggest market that Wichita serves.
What is Dallas?
The name of the current manager of training.
Who is Belinda Spencer?
The maximum number of days you can be past due and still set up a PA?
What is 30 days?
The year of our first Un-Carrier move.
What is 2013?
The proper length of a new passcode.
What is 6-15 digits?
The four Tex Pillars.
What are Reducing Effort, Staying Longer, Investing More, and Happy?
The country that Dan was in for 2 months helping our service partners.
What is Colombia?
The two different ways you can apply a credit/adjustment
What are BAN level and Charge level.
The 3 self-help options to avoid paying the $8.00 payment support fee.
What are the SIVR, T-Mobile App, or myT-Mobile website?
The cost of a mobile number change.
What is $15.00?
The ability to travel to Mexico and Canada, or call to/from Mexico and Canada at no additional charge.
What is Mobile Without Borders?
This is the name of the program specifically marketed towards Verizon customers to get them to switch to T-Mobile
What is #GetOutOfTheRed?
The type of billing all of our new customers are on as of May 20th, 2012.
What is Bill Current?
That maximum number of lines that can get the $5.00 credit per line autopay discount.
What are 8 lines?
The length of time an account must be active in order to change a billing address.
What is 30 days?
The price of a two line account on the T-Mobile ONE rate plan with autopay?
What is $120.00
The name of the new account management system that we use.
What is ATLAS
The furthest number of days a customer can go on a POP if they are active and 12 days past due
What is 10 days?
This feature is $15.00 and will help save you money when calling from the US to other countries.
What is Stateside International?
This type of voluntary suspension gives you up to 90 days.
What is a Seasonal Suspension?
The name of the company that T-Mobile partnered with for T-Mobile Tuesday which was announced at the SuperBowl.
What is Taco Bell
The Contra code that you can enter in C2 to play a video game
What is Up, Up, Down, Down, Left, Right, Left, Right, B, A, enter
The minimum percentage due on the first installment of a recurring PA.
What is 20%?
Your customer states they made a payment, but you don't see if posted in the system and enough time has passed. You would file one of these.
What is a missing payment form?