Show:
CP Info
Desk Procedures
Check Ins / Outs
Inspections / Key Inventory
Emergency Procedures
100
What is the CP office number?
2-9225
100
What are you suppose to wear to a desk shift?
staff shirt, jeans/khakis, shoes, & name tag
100
What is the first thing you do when checking a guest in?
Greet them!
100
What do you do after an inspection?
Make proper work order requests and Key Inventory
100
What does NESR stand for?
Non-Emergency Situation Report
200
What is the CP email address?
place2be@bgsu.edu
200
Name 2 things you do when opening?
Clock - in Post Blackboard Post Unlock Gate Turn Lights On
200
What do you fill in on a conference card?
Conference Name Building Room Number Guest's Name PED Number Key Number Linen Level Check in Date Check out Date If Key and PED were returned
200
What do you do when you find items left in a room during a post inspection?
Put the items in the Lost & Found Box, record it in the Lost and Found Log that is in the Forms Binder, and put expensive items in the lock out box.
200
How do you lock the emergency doors?
Get the key from the lockout box, lock the doors to turn the alarm off, fill out a NESR
300
What buidlings are being used this summer for conferences?
Founders, Offenhauer, Kreischer, and Harshman
300
Name 2 things you do when closing?
Post Signs Close & Lock Gate Blackboard Post Clock Out Turn Lights Off **In Offenhauer make sure to put the phone outside of the gate!!**
300
During a check in, after filling out the conference card, what else are you suppose to do?
Tell them the room number, bathroom code, and how to use a PED. Then update the Housebook.
300
Which keys do you inventory during a key inventory?
The keys of the rooms that were being used by the last conference and the lock out keys.
300
What do you do when the fire alarm goes off?
Siren goes off: Make an announcement, Grab the conference cards, close the gate, evacuate, call the Team Leader on call
400
Where do you find the on-call room?
Reference Binder
400
How far in advance are you allowed to trade or drop a shift?
48 Hours
400
How do you electronically update the Housebook?
Use the zip drive and find the appropriate Housebook and enter the needed information. Save as a new date. Then Click Save.
400
When can a conference participant or conference director use a master key?
NEVER!!!!!!!!
400
How do you handle a situation that involves you knowingly see a guest who is under 21 consuming alcohol in the building?
Call the Univeristy Police Department
500
How many people work for Conference Programs?
36
500
What do you when a person loses a key?
Get them a lock out key, ask their name, mark it on the back of their conference card.
500
What are the 3 levels of linen service and describe them.
Level I: Bed Not Made, No Linen, No Service in Room Level II: Bed Not Made, Linen in Room, No Service in Room, Towels Exchanged Daily at Front Desk Level III: Bed Made Upon Arrival, Bed Made Daily/Sheets Changed Weekly, Trash Removed Daily, Towels Exchanged Daily in Room
500
Name 3 things that need to be checked during an inspection.
Check the: Windows/Blinds Light Switch Drawers of the desk and dresser Closet/Wardrobe Medine Chests Desk Light Door Handle Carpet
500
What must you do after every critical situation?
Fill out a NESR and make a Blackboard post